<?xml version="1.0" encoding="UTF-8"?>
<?import umontreal.iro.lecuyer.probdist.*?>
<?import umontreal.iro.lecuyer.randvar.*?>

<!-- Note: This XML parameter file has been generated from the Excel (XLS) data file and it
is given as input to the simulator.

This call center is partitioned into 2 smaller call centers located in 2 different regions (A and B). Calls are originated from regions A or B and they are handled by agents from regions A or B.
Agents are defined by their skill set profile, which determines the call types they can handle.

The XML parameter file of this call center does not match perfectly with the XLS data.
The rates of the XML have been adjusted to have a load of 500 Erlangs.
Call types with 0 arrivals have been omitted in the XML, as well as several very small call types due to inconsistency in the data. Call types above 55 (in the XLS) are not present in the XML as well
as not all 93 profiles are present in the XML.
The number of skills per agent type in the XML remains the same as in the XLS file (i.e., agent can have skill with 0 arrival rate).
Thus, in the XML file, the skill count of an agent may exceed the number of call classes he can handle (as this number can be seen in the file).

     To understand the format of the XML file, we refer the user to read the guide available at :
http://www.ericbuist.com/contactcenters/msk/guidemsk.pdf
     -->

<mskccparams queueCapacity="infinity" defaultUnit="HOUR" numPeriods="1" periodDuration="1.0h" startingTime="0.0">

   <!-- Call type 0 -->
   <inboundType name="CallType0; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">4.597701149425287</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>1.0466626470342044</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 1 -->
   <inboundType name="CallType1; RegionA" sourceEnabled="true"  >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">12.68349970640047</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>6.2799758822052265</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 2 -->
   <inboundType name="CallType2; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.958537004740734</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>68.0330720572233</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 3 -->
   <inboundType name="CallType3; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">8.116334122421373</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>17.793264999581474</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 4 -->
   <inboundType name="CallType4; RegionA" sourceEnabled="true"  >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">8.959812605226556</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>35.58652999916295</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 5 -->
   <inboundType name="CallType5; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">6.193617400606169</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>14.653277058478862</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 6 -->
   <inboundType name="CallType6; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">6.458443620963473</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>63.84642146908647</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 7 -->
   <inboundType name="CallType7; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">10.599078341013824</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>24.073240881786703</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 8 -->
   <inboundType name="CallType8; RegionA" sourceEnabled="true"  >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">6.435466571326422</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>5.233313235171022</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 9 -->
   <inboundType name="CallType9; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.663175892284676</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>104.66626470342044</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 10 -->
   <inboundType name="CallType10; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">6.7465695409114</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>185.2592885250542</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 11 -->
   <inboundType name="CallType11; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.621959091355067</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>101.52627676231783</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 12 -->
   <inboundType name="CallType12; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.772713252681723</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>131.87949352630974</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 13 -->
   <inboundType name="CallType13; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.53510276461525</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>33.49320470509454</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 14 -->
   <inboundType name="CallType14; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">5.277681959296309</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>35.58652999916295</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 15 -->
   <inboundType name="CallType15; RegionA" sourceEnabled="true"  >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">8.133637213959187</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>62.79975882205227</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 16 -->
   <inboundType name="CallType16; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">8.26319816373374</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>138.15946940851498</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 17 -->
   <inboundType name="CallType17; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">6.421451098488049</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>70.1263973512917</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 18 -->
   <inboundType name="CallType18; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">5.897350114786059</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>130.83283087927555</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 19 -->
   <inboundType name="CallType19; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">13.533834586466165</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>1.0466626470342044</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 20 -->
   <inboundType name="CallType20; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.458200811181466</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>9.419963823307839</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 21 -->
   <inboundType name="CallType21; RegionA" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">6.405693950177936</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>45.00649382247079</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 22 -->
   <inboundType name="CallType22; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">0.677710843373494</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>1.0466626470342044</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 23 -->
   <inboundType name="CallType23; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">9.777015437392796</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>19.886590293649885</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 24 -->
   <inboundType name="CallType24; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">4.565894154271878</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>6.2799758822052265</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 25 -->
   <inboundType name="CallType25; RegionB" sourceEnabled="true"  >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">8.080808080808081</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>1.0466626470342044</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 26 -->
   <inboundType name="CallType26; RegionB" sourceEnabled="true"  >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">4.565894154271878</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>2.093325294068409</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 27 -->
   <inboundType name="CallType27; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">4.565894154271878</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>3.1399879411026133</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 28 -->
   <inboundType name="CallType28; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">8.080808080808081</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>3.1399879411026133</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 29 -->
   <inboundType name="CallType29; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">22.5</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>2.093325294068409</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 30 -->
   <inboundType name="CallType30; RegionB" sourceEnabled="true"  >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">16.071428571428573</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>1.0466626470342044</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 31 -->
   <inboundType name="CallType31; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">6.164163664252844</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>50.23980705764181</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 32 -->
   <inboundType name="CallType2; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.958537004740734</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>26.16656617585511</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 33 -->
   <inboundType name="CallType32; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">6.762295081967213</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>11.51328911737625</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 34 -->
   <inboundType name="CallType33; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">2.324080051646223</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>1.0466626470342044</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 35 -->
   <inboundType name="CallType34; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">8.381839348079161</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>4.186650588136818</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 36 -->
   <inboundType name="CallType35; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">13.284132841328413</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>1.0466626470342044</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 37 -->
   <inboundType name="CallType36; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">8.945951542762476</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>12.559951764410453</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 38 -->
   <inboundType name="CallType37; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.239819004524887</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>4.186650588136818</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 39 -->
   <inboundType name="CallType38; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">8.936287579295762</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>28.25989146992352</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 40 -->
   <inboundType name="CallType39; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.192807192807193</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>8.373301176273635</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 41 -->
   <inboundType name="CallType40; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">4.319136172765447</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>2.093325294068409</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 42 -->
   <inboundType name="CallType41; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">600.0</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>1.0466626470342044</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 43 -->
   <inboundType name="CallType42; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.287449392712551</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>6.2799758822052265</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 44 -->
   <inboundType name="CallType43; RegionB" sourceEnabled="true" >
 
      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">2.435723951285521</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>1.0466626470342044</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 45 -->
   <inboundType name="CallType44; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">14.845360824742269</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>6.2799758822052265</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 46 -->
   <inboundType name="CallType45; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">5.577705703720537</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>78.49969852756533</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 47 -->
   <inboundType name="CallType46; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">5.1135066582117945</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>37.679855293231356</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 48 -->
   <inboundType name="CallType47; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.00150726892595</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>83.73301176273635</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 49 -->
   <inboundType name="CallType48; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">6.6374012291483755</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>21.979915587718292</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 50 -->
   <inboundType name="CallType49; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">6.628870475359791</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>39.77318058729977</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 51 -->
   <inboundType name="CallType3; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">8.116334122421373</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>86.87299970383897</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 52 -->
   <inboundType name="CallType50; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.856914723730438</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>42.91316852840238</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 53 -->
   <inboundType name="CallType51; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">12.793876435210498</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>13.606614411444657</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 54 -->
   <inboundType name="CallType5; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">6.193617400606169</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>187.35261381912258</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 55 -->
   <inboundType name="CallType9; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.663175892284676</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>416.57173351961336</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 56 -->
   <inboundType name="CallType11; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.621959091355067</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>327.605408521706</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 57 -->
   <inboundType name="CallType13; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.53510276461525</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>98.38628882121522</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 58 -->
   <inboundType name="CallType15; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">8.133637213959187</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>293.0655411695772</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 59 -->
   <inboundType name="CallType17; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">6.421451098488049</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>289.9255532284746</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 60 -->
   <inboundType name="CallType52; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">18.94736842105263</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>2.093325294068409</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 61 -->
   <inboundType name="CallType53; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">8.88888888888889</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>1.0466626470342044</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 62 -->
   <inboundType name="CallType54; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">11.446740858505564</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>2.093325294068409</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 63 -->
   <inboundType name="CallType20; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">7.458200811181466</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>65.93974676315487</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 64 -->
   <inboundType name="CallType55; RegionB" sourceEnabled="true" >

      <probAbandon>0.0</probAbandon>
      <patienceTime distributionClass="ExponentialDist">20</patienceTime>
      <serviceTime distributionClass="ExponentialDist">8.591885441527447</serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>2.093325294068409</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Agent group 0 -->
   <agentGroup name="Profile9; RegionA" skillCount="2">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 1 -->
   <agentGroup name="Profile18; RegionA" skillCount="2">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 2 -->
   <agentGroup name="Profile54; RegionA" skillCount="6">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 3 -->
   <agentGroup name="Profile77; RegionA" skillCount="9">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 4 -->
   <agentGroup name="Profile78; RegionA" skillCount="11">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 5 -->
   <agentGroup name="Profile82; RegionA" skillCount="11">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 6 -->
   <agentGroup name="Profile85; RegionA" skillCount="11">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 7 -->
   <agentGroup name="Profile79; RegionA" skillCount="13">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 8 -->
   <agentGroup name="Profile81; RegionA" skillCount="15">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 9 -->
   <agentGroup name="Profile83; RegionA" skillCount="15">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 10 -->
   <agentGroup name="Profile86; RegionA" skillCount="15">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 11 -->
   <agentGroup name="Profile84; RegionA" skillCount="17">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 12 -->
   <agentGroup name="Profile88; RegionA" skillCount="17">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 13 -->
   <agentGroup name="Profile90; RegionA" skillCount="17">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 14 -->
   <agentGroup name="Profile93; RegionA" skillCount="19">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 15 -->
   <agentGroup name="Profile1; RegionB" skillCount="1">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 16 -->
   <agentGroup name="Profile3; RegionB" skillCount="1">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 17 -->
   <agentGroup name="Profile7; RegionB" skillCount="1">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 18 -->
   <agentGroup name="Profile8; RegionB" skillCount="1">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 19 -->
   <agentGroup name="Profile16; RegionB" skillCount="1">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 20 -->
   <agentGroup name="Profile22; RegionB" skillCount="1">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 21 -->
   <agentGroup name="Profile24; RegionB" skillCount="1">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 22 -->
   <agentGroup name="Profile2; RegionB" skillCount="2">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 23 -->
   <agentGroup name="Profile5; RegionB" skillCount="2">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 24 -->
   <agentGroup name="Profile10; RegionB" skillCount="2">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 25 -->
   <agentGroup name="Profile21; RegionB" skillCount="2">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 26 -->
   <agentGroup name="Profile25; RegionB" skillCount="2">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 27 -->
   <agentGroup name="Profile49; RegionB" skillCount="2">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 28 -->
   <agentGroup name="Profile53; RegionB" skillCount="2">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 29 -->
   <agentGroup name="Profile13; RegionB" skillCount="3">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 30 -->
   <agentGroup name="Profile17; RegionB" skillCount="3">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 31 -->
   <agentGroup name="Profile26; RegionB" skillCount="3">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 32 -->
   <agentGroup name="Profile50; RegionB" skillCount="3">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 33 -->
   <agentGroup name="Profile6; RegionB" skillCount="4">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 34 -->
   <agentGroup name="Profile29; RegionB" skillCount="4">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 35 -->
   <agentGroup name="Profile19; RegionB" skillCount="5">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 36 -->
   <agentGroup name="Profile23; RegionB" skillCount="5">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 37 -->
   <agentGroup name="Profile28; RegionB" skillCount="5">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 38 -->
   <agentGroup name="Profile31; RegionB" skillCount="5">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 39 -->
   <agentGroup name="Profile40; RegionB" skillCount="5">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 40 -->
   <agentGroup name="Profile14; RegionB" skillCount="6">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 41 -->
   <agentGroup name="Profile27; RegionB" skillCount="6">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 42 -->
   <agentGroup name="Profile32; RegionB" skillCount="6">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 43 -->
   <agentGroup name="Profile46; RegionB" skillCount="6">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 44 -->
   <agentGroup name="Profile51; RegionB" skillCount="6">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 45 -->
   <agentGroup name="Profile56; RegionB" skillCount="6">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 46 -->
   <agentGroup name="Profile34; RegionB" skillCount="7">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 47 -->
   <agentGroup name="Profile37; RegionB" skillCount="7">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 48 -->
   <agentGroup name="Profile55; RegionB" skillCount="7">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 49 -->
   <agentGroup name="Profile57; RegionB" skillCount="7">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 50 -->
   <agentGroup name="Profile11; RegionB" skillCount="8">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 51 -->
   <agentGroup name="Profile20; RegionB" skillCount="8">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 52 -->
   <agentGroup name="Profile33; RegionB" skillCount="8">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 53 -->
   <agentGroup name="Profile58; RegionB" skillCount="8">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 54 -->
   <agentGroup name="Profile60; RegionB" skillCount="8">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 55 -->
   <agentGroup name="Profile61; RegionB" skillCount="8">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 56 -->
   <agentGroup name="Profile64; RegionB" skillCount="8">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 57 -->
   <agentGroup name="Profile65; RegionB" skillCount="8">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 58 -->
   <agentGroup name="Profile36; RegionB" skillCount="9">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 59 -->
   <agentGroup name="Profile38; RegionB" skillCount="9">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 60 -->
   <agentGroup name="Profile39; RegionB" skillCount="9">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 61 -->
   <agentGroup name="Profile52; RegionB" skillCount="9">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 62 -->
   <agentGroup name="Profile59; RegionB" skillCount="9">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 63 -->
   <agentGroup name="Profile67; RegionB" skillCount="9">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 64 -->
   <agentGroup name="Profile69; RegionB" skillCount="9">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 65 -->
   <agentGroup name="Profile74; RegionB" skillCount="9">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 66 -->
   <agentGroup name="Profile62; RegionB" skillCount="10">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 67 -->
   <agentGroup name="Profile66; RegionB" skillCount="10">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 68 -->
   <agentGroup name="Profile68; RegionB" skillCount="10">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 69 -->
   <agentGroup name="Profile70; RegionB" skillCount="10">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 70 -->
   <agentGroup name="Profile72; RegionB" skillCount="10">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 71 -->
   <agentGroup name="Profile35; RegionB" skillCount="11">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 72 -->
   <agentGroup name="Profile71; RegionB" skillCount="11">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 73 -->
   <agentGroup name="Profile76; RegionB" skillCount="11">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 74 -->
   <agentGroup name="Profile30; RegionB" skillCount="12">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 75 -->
   <agentGroup name="Profile48; RegionB" skillCount="12">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 76 -->
   <agentGroup name="Profile63; RegionB" skillCount="14">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 77 -->
   <agentGroup name="Profile12; RegionB" skillCount="15">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 78 -->
   <agentGroup name="Profile42; RegionB" skillCount="15">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 79 -->
   <agentGroup name="Profile73; RegionB" skillCount="15">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 80 -->
   <agentGroup name="Profile41; RegionB" skillCount="16">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 81 -->
   <agentGroup name="Profile75; RegionB" skillCount="16">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 82 -->
   <agentGroup name="Profile43; RegionB" skillCount="17">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 83 -->
   <agentGroup name="Profile80; RegionB" skillCount="17">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 84 -->
   <agentGroup name="Profile89; RegionB" skillCount="17">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 85 -->
   <agentGroup name="Profile87; RegionB" skillCount="20">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 86 -->
   <agentGroup name="Profile91; RegionB" skillCount="22">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 87 -->
   <agentGroup name="Profile44; RegionB" skillCount="23">
      <staffing>5</staffing>
   </agentGroup>
   <!-- Agent group 88 -->
   <agentGroup name="Profile92; RegionB" skillCount="24">
      <staffing>5</staffing>
   </agentGroup>
   <router routerPolicy="LOCALSPEC" localSpecOverflowDelay="0.0016666666666666668">

      <typeToGroupMap>
         <!-- Call type 0 (CallType0; RegionA) -->
         <row>2, 27, 32</row>
         <!-- Call type 1 (CallType1; RegionA) -->
         <row>3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 76, 79, 81, 84, 85, 86, 88</row>
         <!-- Call type 2 (CallType2; RegionA) -->
         <row>0, 18, 25, 26</row>
         <!-- Call type 3 (CallType3; RegionA) -->
         <row>1, 19, 30</row>
         <!-- Call type 4 (CallType4; RegionA) -->
         <row>1</row>
         <!-- Call type 5 (CallType5; RegionA) -->
         <row>3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 36, 38, 41, 42, 44, 45, 46, 47, 49, 52, 53, 54, 55, 56, 57, 59, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 76, 79, 81, 83, 84, 85, 86, 88</row>
         <!-- Call type 6 (CallType6; RegionA) -->
         <row>3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 71, 73, 76, 79, 81, 83, 84, 85, 86, 88</row>
         <!-- Call type 7 (CallType7; RegionA) -->
         <row>4, 8, 11, 12, 14, 54, 63, 68, 81</row>
         <!-- Call type 8 (CallType8; RegionA) -->
         <row>4, 8, 11, 12, 14, 81</row>
         <!-- Call type 9 (CallType9; RegionA) -->
         <row>7, 8, 9, 10, 11, 12, 13, 14, 25, 31, 34, 36, 38, 39, 41, 42, 44, 45, 46, 47, 49, 52, 53, 54, 55, 56, 57, 59, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 76, 79, 81, 83, 84, 85, 86, 87, 88</row>
         <!-- Call type 10 (CallType10; RegionA) -->
         <row>7, 8, 9, 10, 11, 12, 13, 14, 71, 76, 79, 81, 83, 84, 85, 86, 87, 88</row>
         <!-- Call type 11 (CallType11; RegionA) -->
         <row>7, 8, 9, 10, 11, 12, 13, 14, 20, 31, 34, 36, 37, 38, 39, 41, 42, 44, 45, 46, 47, 49, 52, 53, 54, 55, 56, 57, 59, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 76, 79, 81, 83, 84, 85, 86, 87, 88</row>
         <!-- Call type 12 (CallType12; RegionA) -->
         <row>7, 8, 9, 10, 11, 12, 13, 14, 71, 73, 76, 79, 81, 83, 84, 85, 86, 87, 88</row>
         <!-- Call type 13 (CallType13; RegionA) -->
         <row>5, 9, 11, 13, 14, 41, 42, 46, 47, 52, 55, 56, 59, 61, 64, 66, 69, 70, 72, 73, 76, 81, 84, 86, 88</row>
         <!-- Call type 14 (CallType14; RegionA) -->
         <row>5, 9, 11, 13, 14, 76, 81, 86, 88</row>
         <!-- Call type 15 (CallType15; RegionA) -->
         <row>3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 34, 36, 37, 38, 39, 42, 45, 46, 47, 49, 52, 53, 54, 55, 56, 57, 59, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 76, 79, 81, 83, 84, 85, 86, 87, 88</row>
         <!-- Call type 16 (CallType16; RegionA) -->
         <row>3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 71, 76, 79, 81, 83, 84, 85, 86, 87, 88</row>
         <!-- Call type 17 (CallType17; RegionA) -->
         <row>3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 21, 26, 31, 34, 37, 38, 39, 41, 42, 44, 46, 47, 49, 52, 53, 54, 55, 57, 59, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 76, 79, 83, 84, 85, 86, 88</row>
         <!-- Call type 18 (CallType18; RegionA) -->
         <row>3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 71, 73, 79, 83, 84, 85, 86, 88</row>
         <!-- Call type 19 (CallType19; RegionA) -->
         <row>6, 10, 12, 13, 14, 79, 84, 85, 86, 88</row>
         <!-- Call type 20 (CallType20; RegionA) -->
         <row>2, 27, 28, 32, 44, 48, 61</row>
         <!-- Call type 21 (CallType21; RegionA) -->
         <row>2, 28, 48</row>
         <!-- Call type 22 (CallType22; RegionB) -->
         <row>15, 22</row>
         <!-- Call type 23 (CallType23; RegionB) -->
         <row>36, 41, 44, 45, 49, 52, 53, 54, 55, 56, 57, 59, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 76, 79, 81, 83, 84, 85, 86, 88</row>
         <!-- Call type 24 (CallType24; RegionB) -->
         <row>23, 33</row>
         <!-- Call type 25 (CallType25; RegionB) -->
         <row>33</row>
         <!-- Call type 26 (CallType26; RegionB) -->
         <row>23, 33</row>
         <!-- Call type 27 (CallType27; RegionB) -->
         <row>23, 33</row>
         <!-- Call type 28 (CallType28; RegionB) -->
         <row>33</row>
         <!-- Call type 29 (CallType29; RegionB) -->
         <row>23, 33</row>
         <!-- Call type 30 (CallType30; RegionB) -->
         <row>33</row>
         <!-- Call type 31 (CallType31; RegionB) -->
         <row>17, 0</row>
         <!-- Call type 32 (CallType2; RegionB) -->
         <row>18, 25, 26, 0</row>
         <!-- Call type 33 (CallType32; RegionB) -->
         <row>50, 58, 60, 62, 66, 67, 72, 74, 77, 78, 80, 82, 83, 85, 86, 87, 88</row>
         <!-- Call type 34 (CallType33; RegionB) -->
         <row>77, 78, 80, 82, 83, 85, 86, 87, 88</row>
         <!-- Call type 35 (CallType34; RegionB) -->
         <row>50, 58, 60, 62, 66, 67, 68, 72, 74, 77, 78, 80, 82, 83, 85, 86, 87, 88</row>
         <!-- Call type 36 (CallType35; RegionB) -->
         <row>77, 78, 80, 82, 83, 85, 86, 87, 88</row>
         <!-- Call type 37 (CallType36; RegionB) -->
         <row>50, 58, 60, 70, 74, 77, 78, 80, 82, 87, 88</row>
         <!-- Call type 38 (CallType37; RegionB) -->
         <row>77, 78, 80, 82, 87, 88</row>
         <!-- Call type 39 (CallType38; RegionB) -->
         <row>50, 58, 60, 74, 77, 78, 80, 82, 87</row>
         <!-- Call type 40 (CallType39; RegionB) -->
         <row>77, 78, 80, 82, 87</row>
         <!-- Call type 41 (CallType40; RegionB) -->
         <row>32, 48, 2</row>
         <!-- Call type 42 (CallType41; RegionB) -->
         <row>48, 2</row>
         <!-- Call type 43 (CallType42; RegionB) -->
         <row>50, 58, 60, 74, 77, 80, 82, 87</row>
         <!-- Call type 44 (CallType43; RegionB) -->
         <row>77, 80, 82, 87</row>
         <!-- Call type 45 (CallType44; RegionB) -->
         <row>50, 58, 60, 74, 77, 78, 80, 82, 87</row>
         <!-- Call type 46 (CallType45; RegionB) -->
         <row>29, 30, 35, 40, 43, 51, 75</row>
         <!-- Call type 47 (CallType46; RegionB) -->
         <row>40, 48, 51, 75</row>
         <!-- Call type 48 (CallType47; RegionB) -->
         <row>29, 35, 40, 43, 51, 75</row>
         <!-- Call type 49 (CallType48; RegionB) -->
         <row>40, 48, 51, 75</row>
         <!-- Call type 50 (CallType49; RegionB) -->
         <row>29, 30, 35, 40, 43, 51, 75</row>
         <!-- Call type 51 (CallType3; RegionB) -->
         <row>19, 30, 1</row>
         <!-- Call type 52 (CallType50; RegionB) -->
         <row>16, 24, 37</row>
         <!-- Call type 53 (CallType51; RegionB) -->
         <row>24, 37, 46, 53, 69</row>
         <!-- Call type 54 (CallType5; RegionB) -->
         <row>36, 38, 41, 42, 44, 45, 46, 47, 49, 52, 53, 54, 55, 56, 57, 59, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 76, 79, 81, 83, 84, 85, 86, 88, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14</row>
         <!-- Call type 55 (CallType9; RegionB) -->
         <row>25, 31, 34, 36, 38, 39, 41, 42, 44, 45, 46, 47, 49, 52, 53, 54, 55, 56, 57, 59, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 76, 79, 81, 83, 84, 85, 86, 87, 88, 7, 8, 9, 10, 11, 12, 13, 14</row>
         <!-- Call type 56 (CallType11; RegionB) -->
         <row>20, 31, 34, 36, 37, 38, 39, 41, 42, 44, 45, 46, 47, 49, 52, 53, 54, 55, 56, 57, 59, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 76, 79, 81, 83, 84, 85, 86, 87, 88, 7, 8, 9, 10, 11, 12, 13, 14</row>
         <!-- Call type 57 (CallType13; RegionB) -->
         <row>41, 42, 46, 47, 52, 55, 56, 59, 61, 64, 66, 69, 70, 72, 73, 76, 81, 84, 86, 88, 5, 9, 11, 13, 14</row>
         <!-- Call type 58 (CallType15; RegionB) -->
         <row>34, 36, 37, 38, 39, 42, 45, 46, 47, 49, 52, 53, 54, 55, 56, 57, 59, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 76, 79, 81, 83, 84, 85, 86, 87, 88, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14</row>
         <!-- Call type 59 (CallType17; RegionB) -->
         <row>21, 26, 31, 34, 37, 38, 39, 41, 42, 44, 46, 47, 49, 52, 53, 54, 55, 57, 59, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 76, 79, 83, 84, 85, 86, 88, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14</row>
         <!-- Call type 60 (CallType52; RegionB) -->
         <row>47, 56, 57, 58, 59, 63, 64, 65, 67, 68, 69, 70, 72, 79, 84, 85, 86, 88, 6, 10, 12, 13, 14</row>
         <!-- Call type 61 (CallType53; RegionB) -->
         <row>39, 60, 65, 78, 80, 82, 87</row>
         <!-- Call type 62 (CallType54; RegionB) -->
         <row>78, 80, 82, 87</row>
         <!-- Call type 63 (CallType20; RegionB) -->
         <row>27, 28, 32, 44, 48, 61, 2</row>
         <!-- Call type 64 (CallType55; RegionB) -->
         <row>45, 49, 53, 54, 55, 56, 57, 62, 63, 64, 65, 66, 67, 68, 69, 70, 72, 73, 76, 79, 81, 83, 84, 85, 86, 88, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14</row>
      </typeToGroupMap>
      <groupToTypeMap>
         <!-- Agent group 0 (Profile9; RegionA) -->
         <row>31, 2, 32</row>
         <!-- Agent group 1 (Profile18; RegionA) -->
         <row>3, 51, 4</row>
         <!-- Agent group 2 (Profile54; RegionA) -->
         <row>0, 41, 42, 20, 63, 21</row>
         <!-- Agent group 3 (Profile77; RegionA) -->
         <row>1, 5, 54, 6, 15, 58, 16, 17, 59, 18, 64</row>
         <!-- Agent group 4 (Profile78; RegionA) -->
         <row>1, 5, 54, 6, 7, 8, 15, 58, 16, 17, 59, 18, 64</row>
         <!-- Agent group 5 (Profile82; RegionA) -->
         <row>1, 5, 54, 6, 13, 57, 14, 15, 58, 16, 17, 59, 18, 64</row>
         <!-- Agent group 6 (Profile85; RegionA) -->
         <row>1, 5, 54, 6, 15, 58, 16, 17, 59, 18, 60, 19, 64</row>
         <!-- Agent group 7 (Profile79; RegionA) -->
         <row>1, 5, 54, 6, 9, 55, 10, 11, 56, 12, 15, 58, 16, 17, 59, 18, 64</row>
         <!-- Agent group 8 (Profile81; RegionA) -->
         <row>1, 5, 54, 6, 7, 8, 9, 55, 10, 11, 56, 12, 15, 58, 16, 17, 59, 18, 64</row>
         <!-- Agent group 9 (Profile83; RegionA) -->
         <row>1, 5, 54, 6, 9, 55, 10, 11, 56, 12, 13, 57, 14, 15, 58, 16, 17, 59, 18, 64</row>
         <!-- Agent group 10 (Profile86; RegionA) -->
         <row>1, 5, 54, 6, 9, 55, 10, 11, 56, 12, 15, 58, 16, 17, 59, 18, 60, 19, 64</row>
         <!-- Agent group 11 (Profile84; RegionA) -->
         <row>1, 5, 54, 6, 7, 8, 9, 55, 10, 11, 56, 12, 13, 57, 14, 15, 58, 16, 17, 59, 18, 64</row>
         <!-- Agent group 12 (Profile88; RegionA) -->
         <row>1, 5, 54, 6, 7, 8, 9, 55, 10, 11, 56, 12, 15, 58, 16, 17, 59, 18, 60, 19, 64</row>
         <!-- Agent group 13 (Profile90; RegionA) -->
         <row>1, 5, 54, 6, 9, 55, 10, 11, 56, 12, 13, 57, 14, 15, 58, 16, 17, 59, 18, 60, 19, 64</row>
         <!-- Agent group 14 (Profile93; RegionA) -->
         <row>1, 5, 54, 6, 7, 8, 9, 55, 10, 11, 56, 12, 13, 57, 14, 15, 58, 16, 17, 59, 18, 60, 19, 64</row>
         <!-- Agent group 15 (Profile1; RegionB) -->
         <row>22</row>
         <!-- Agent group 16 (Profile3; RegionB) -->
         <row>52</row>
         <!-- Agent group 17 (Profile7; RegionB) -->
         <row>31</row>
         <!-- Agent group 18 (Profile8; RegionB) -->
         <row>2, 32</row>
         <!-- Agent group 19 (Profile16; RegionB) -->
         <row>3, 51</row>
         <!-- Agent group 20 (Profile22; RegionB) -->
         <row>11, 56</row>
         <!-- Agent group 21 (Profile24; RegionB) -->
         <row>17, 59</row>
         <!-- Agent group 22 (Profile2; RegionB) -->
         <row>22</row>
         <!-- Agent group 23 (Profile5; RegionB) -->
         <row>24, 26, 27, 29</row>
         <!-- Agent group 24 (Profile10; RegionB) -->
         <row>52, 53</row>
         <!-- Agent group 25 (Profile21; RegionB) -->
         <row>2, 32, 9, 55</row>
         <!-- Agent group 26 (Profile25; RegionB) -->
         <row>2, 32, 17, 59</row>
         <!-- Agent group 27 (Profile49; RegionB) -->
         <row>0, 20, 63</row>
         <!-- Agent group 28 (Profile53; RegionB) -->
         <row>20, 63, 21</row>
         <!-- Agent group 29 (Profile13; RegionB) -->
         <row>46, 48, 50</row>
         <!-- Agent group 30 (Profile17; RegionB) -->
         <row>46, 50, 3, 51</row>
         <!-- Agent group 31 (Profile26; RegionB) -->
         <row>9, 55, 11, 56, 17, 59</row>
         <!-- Agent group 32 (Profile50; RegionB) -->
         <row>0, 41, 20, 63</row>
         <!-- Agent group 33 (Profile6; RegionB) -->
         <row>24, 26, 27, 25, 28, 29, 30</row>
         <!-- Agent group 34 (Profile29; RegionB) -->
         <row>9, 55, 11, 56, 15, 58, 17, 59</row>
         <!-- Agent group 35 (Profile19; RegionB) -->
         <row>46, 48, 50</row>
         <!-- Agent group 36 (Profile23; RegionB) -->
         <row>23, 5, 54, 9, 55, 11, 56, 15, 58</row>
         <!-- Agent group 37 (Profile28; RegionB) -->
         <row>52, 53, 11, 56, 15, 58, 17, 59</row>
         <!-- Agent group 38 (Profile31; RegionB) -->
         <row>5, 54, 9, 55, 11, 56, 15, 58, 17, 59</row>
         <!-- Agent group 39 (Profile40; RegionB) -->
         <row>9, 55, 11, 56, 15, 58, 17, 59, 61</row>
         <!-- Agent group 40 (Profile14; RegionB) -->
         <row>46, 47, 48, 49, 50</row>
         <!-- Agent group 41 (Profile27; RegionB) -->
         <row>23, 5, 54, 9, 55, 11, 56, 13, 57, 17, 59</row>
         <!-- Agent group 42 (Profile32; RegionB) -->
         <row>5, 54, 9, 55, 11, 56, 13, 57, 15, 58, 17, 59</row>
         <!-- Agent group 43 (Profile46; RegionB) -->
         <row>46, 48, 50</row>
         <!-- Agent group 44 (Profile51; RegionB) -->
         <row>23, 5, 54, 9, 55, 11, 56, 17, 59, 20, 63</row>
         <!-- Agent group 45 (Profile56; RegionB) -->
         <row>23, 5, 54, 9, 55, 11, 56, 15, 58, 64</row>
         <!-- Agent group 46 (Profile34; RegionB) -->
         <row>53, 5, 54, 9, 55, 11, 56, 13, 57, 15, 58, 17, 59</row>
         <!-- Agent group 47 (Profile37; RegionB) -->
         <row>5, 54, 9, 55, 11, 56, 13, 57, 15, 58, 17, 59, 60</row>
         <!-- Agent group 48 (Profile55; RegionB) -->
         <row>41, 42, 47, 49, 20, 63, 21</row>
         <!-- Agent group 49 (Profile57; RegionB) -->
         <row>23, 5, 54, 9, 55, 11, 56, 15, 58, 17, 59, 64</row>
         <!-- Agent group 50 (Profile11; RegionB) -->
         <row>33, 35, 37, 39, 43, 45</row>
         <!-- Agent group 51 (Profile20; RegionB) -->
         <row>46, 47, 48, 49, 50</row>
         <!-- Agent group 52 (Profile33; RegionB) -->
         <row>23, 5, 54, 9, 55, 11, 56, 13, 57, 15, 58, 17, 59</row>
         <!-- Agent group 53 (Profile58; RegionB) -->
         <row>23, 53, 5, 54, 9, 55, 11, 56, 15, 58, 17, 59, 64</row>
         <!-- Agent group 54 (Profile60; RegionB) -->
         <row>23, 5, 54, 7, 9, 55, 11, 56, 15, 58, 17, 59, 64</row>
         <!-- Agent group 55 (Profile61; RegionB) -->
         <row>23, 5, 54, 9, 55, 11, 56, 13, 57, 15, 58, 17, 59, 64</row>
         <!-- Agent group 56 (Profile64; RegionB) -->
         <row>23, 5, 54, 9, 55, 11, 56, 13, 57, 15, 58, 60, 64</row>
         <!-- Agent group 57 (Profile65; RegionB) -->
         <row>23, 5, 54, 9, 55, 11, 56, 15, 58, 17, 59, 60, 64</row>
         <!-- Agent group 58 (Profile36; RegionB) -->
         <row>33, 35, 37, 39, 43, 45, 60</row>
         <!-- Agent group 59 (Profile38; RegionB) -->
         <row>23, 5, 54, 9, 55, 11, 56, 13, 57, 15, 58, 17, 59, 60</row>
         <!-- Agent group 60 (Profile39; RegionB) -->
         <row>33, 35, 37, 39, 43, 45, 61</row>
         <!-- Agent group 61 (Profile52; RegionB) -->
         <row>23, 5, 54, 9, 55, 11, 56, 13, 57, 15, 58, 17, 59, 20, 63</row>
         <!-- Agent group 62 (Profile59; RegionB) -->
         <row>23, 33, 35, 5, 54, 9, 55, 11, 56, 15, 58, 17, 59, 64</row>
         <!-- Agent group 63 (Profile67; RegionB) -->
         <row>23, 5, 54, 7, 9, 55, 11, 56, 15, 58, 17, 59, 60, 64</row>
         <!-- Agent group 64 (Profile69; RegionB) -->
         <row>23, 5, 54, 9, 55, 11, 56, 13, 57, 15, 58, 17, 59, 60, 64</row>
         <!-- Agent group 65 (Profile74; RegionB) -->
         <row>23, 5, 54, 9, 55, 11, 56, 15, 58, 17, 59, 60, 61, 64</row>
         <!-- Agent group 66 (Profile62; RegionB) -->
         <row>23, 33, 35, 5, 54, 9, 55, 11, 56, 13, 57, 15, 58, 17, 59, 64</row>
         <!-- Agent group 67 (Profile66; RegionB) -->
         <row>23, 33, 35, 5, 54, 9, 55, 11, 56, 15, 58, 17, 59, 60, 64</row>
         <!-- Agent group 68 (Profile68; RegionB) -->
         <row>23, 35, 5, 54, 7, 9, 55, 11, 56, 15, 58, 17, 59, 60, 64</row>
         <!-- Agent group 69 (Profile70; RegionB) -->
         <row>23, 53, 5, 54, 9, 55, 11, 56, 13, 57, 15, 58, 17, 59, 60, 64</row>
         <!-- Agent group 70 (Profile72; RegionB) -->
         <row>23, 37, 5, 54, 9, 55, 11, 56, 13, 57, 15, 58, 17, 59, 60, 64</row>
         <!-- Agent group 71 (Profile35; RegionB) -->
         <row>23, 5, 54, 6, 9, 55, 10, 11, 56, 12, 15, 58, 16, 17, 59, 18</row>
         <!-- Agent group 72 (Profile71; RegionB) -->
         <row>23, 33, 35, 5, 54, 9, 55, 11, 56, 13, 57, 15, 58, 17, 59, 60, 64</row>
         <!-- Agent group 73 (Profile76; RegionB) -->
         <row>5, 54, 6, 9, 55, 11, 56, 12, 13, 57, 15, 58, 17, 59, 18, 64</row>
         <!-- Agent group 74 (Profile30; RegionB) -->
         <row>33, 35, 37, 39, 43, 45, 9, 55, 11, 56, 15, 58, 17, 59</row>
         <!-- Agent group 75 (Profile48; RegionB) -->
         <row>46, 47, 48, 49, 50</row>
         <!-- Agent group 76 (Profile63; RegionB) -->
         <row>23, 1, 5, 54, 6, 9, 55, 10, 11, 56, 12, 13, 57, 14, 15, 58, 16, 17, 59, 64</row>
         <!-- Agent group 77 (Profile12; RegionB) -->
         <row>33, 34, 35, 36, 37, 38, 39, 40, 43, 44, 45</row>
         <!-- Agent group 78 (Profile42; RegionB) -->
         <row>33, 34, 35, 36, 37, 38, 39, 40, 45, 61, 62</row>
         <!-- Agent group 79 (Profile73; RegionB) -->
         <row>23, 1, 5, 54, 6, 9, 55, 10, 11, 56, 12, 15, 58, 16, 17, 59, 18, 60, 19, 64</row>
         <!-- Agent group 80 (Profile41; RegionB) -->
         <row>33, 34, 35, 36, 37, 38, 39, 40, 43, 44, 45, 61, 62</row>
         <!-- Agent group 81 (Profile75; RegionB) -->
         <row>23, 1, 5, 54, 6, 7, 8, 9, 55, 10, 11, 56, 12, 13, 57, 14, 15, 58, 16, 64</row>
         <!-- Agent group 82 (Profile43; RegionB) -->
         <row>33, 34, 35, 36, 37, 38, 39, 40, 43, 44, 45, 61, 62</row>
         <!-- Agent group 83 (Profile80; RegionB) -->
         <row>23, 33, 34, 35, 36, 5, 54, 6, 9, 55, 10, 11, 56, 12, 15, 58, 16, 17, 59, 18, 64</row>
         <!-- Agent group 84 (Profile89; RegionB) -->
         <row>23, 1, 5, 54, 6, 9, 55, 10, 11, 56, 12, 13, 57, 15, 58, 16, 17, 59, 18, 60, 19, 64</row>
         <!-- Agent group 85 (Profile87; RegionB) -->
         <row>23, 1, 33, 34, 35, 36, 5, 54, 6, 9, 55, 10, 11, 56, 12, 15, 58, 16, 17, 59, 18, 60, 19, 64</row>
         <!-- Agent group 86 (Profile91; RegionB) -->
         <row>23, 1, 33, 34, 35, 36, 5, 54, 6, 9, 55, 10, 11, 56, 12, 13, 57, 14, 15, 58, 16, 17, 59, 18, 60, 19, 64</row>
         <!-- Agent group 87 (Profile44; RegionB) -->
         <row>33, 34, 35, 36, 37, 38, 39, 40, 43, 44, 45, 9, 55, 10, 11, 56, 12, 15, 58, 16, 61, 62</row>
         <!-- Agent group 88 (Profile92; RegionB) -->
         <row>23, 1, 33, 34, 35, 36, 37, 38, 5, 54, 6, 9, 55, 10, 11, 56, 12, 13, 57, 14, 15, 58, 16, 17, 59, 18, 60, 19, 64</row>
      </groupToTypeMap>
   </router>
   
   <serviceLevel>
      <awt k="0" value="20s"/>
      <awt k="1" value="20s"/>
      <awt k="2" value="20s"/>
      <awt k="3" value="20s"/>
      <awt k="4" value="20s"/>
      <awt k="5" value="20s"/>
      <awt k="6" value="20s"/>
      <awt k="7" value="20s"/>
      <awt k="8" value="20s"/>
      <awt k="9" value="20s"/>
      <awt k="10" value="20s"/>
      <awt k="11" value="20s"/>
      <awt k="12" value="20s"/>
      <awt k="13" value="20s"/>
      <awt k="14" value="20s"/>
      <awt k="15" value="20s"/>
      <awt k="16" value="20s"/>
      <awt k="17" value="20s"/>
      <awt k="18" value="20s"/>
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      <awt k="20" value="20s"/>
      <awt k="21" value="20s"/>
      <awt k="22" value="20s"/>
      <awt k="23" value="20s"/>
      <awt k="24" value="20s"/>
      <awt k="25" value="20s"/>
      <awt k="26" value="20s"/>
      <awt k="27" value="20s"/>
      <awt k="28" value="20s"/>
      <awt k="29" value="20s"/>
      <awt k="30" value="20s"/>
      <awt k="31" value="20s"/>
      <awt k="32" value="20s"/>
      <awt k="33" value="20s"/>
      <awt k="34" value="20s"/>
      <awt k="35" value="20s"/>
      <awt k="36" value="20s"/>
      <awt k="37" value="20s"/>
      <awt k="38" value="20s"/>
      <awt k="39" value="20s"/>
      <awt k="40" value="20s"/>
      <awt k="41" value="20s"/>
      <awt k="42" value="20s"/>
      <awt k="43" value="20s"/>
      <awt k="44" value="20s"/>
      <awt k="45" value="20s"/>
      <awt k="46" value="20s"/>
      <awt k="47" value="20s"/>
      <awt k="48" value="20s"/>
      <awt k="49" value="20s"/>
      <awt k="50" value="20s"/>
      <awt k="51" value="20s"/>
      <awt k="52" value="20s"/>
      <awt k="53" value="20s"/>
      <awt k="54" value="20s"/>
      <awt k="55" value="20s"/>
      <awt k="56" value="20s"/>
      <awt k="57" value="20s"/>
      <awt k="58" value="20s"/>
      <awt k="59" value="20s"/>
      <awt k="60" value="20s"/>
      <awt k="61" value="20s"/>
      <awt k="62" value="20s"/>
      <awt k="63" value="20s"/>
      <awt k="64" value="20s"/>
      <awt value="20s"/>     
      
      <target k="0" value="0.5"/>
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      <target k="63" value="0.5"/>
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</mskccparams>