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ContactCenters V. 0.9.9. |
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public interface AgentGroupSelector
Represents a policy selecting an agent group
for an incoming contact, in a CTMC call center model.
A CTMC model supporting multiple call types
can have a different agent group selector for
each contact type.
The available implementations are
ListGroupSelector
, and
PriorityGroupSelector
.
Method Summary | |
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double[] |
getRanks()
Returns an array giving the rank associated with each agent group by this agent group selector. |
int |
selectAgentGroup(CallCenterCTMC ctmc,
int tr)
Selects an agent group for the newly arrived contact, and returns the index of the selected agent group. |
Method Detail |
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int selectAgentGroup(CallCenterCTMC ctmc, int tr)
ctmc
- the call center CTMC model.tr
- the current transition number.
double[] getRanks()
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ContactCenters V. 0.9.9. |
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