ContactCenters
V. 0.9.9.

Package umontreal.iro.lecuyer.contactcenters.msk.params

Defines types for the parameters of the blend/multi-skill call center simulator.

See:
          Description

Class Summary
AgentGroupIndex Gives the index of an agent group with a probability that the agent group is selected.
AgentGroupParams Contains the parameters for an agent group in a blend/multi-skill call center.
AgentGroupScheduleParams Represents the schedule of agents in a specific group.
AgentParams Defines parameters for an individual agent.
ArrivalProcessParams Represents the parameters for an inbound call arrival process, for blend/multi-skill call center.
CallCenterParams Specifies the common as well as call-type specific parameters for a blend and multi-skill call center model.
CallSourceParams Defines the parameters for a call source generating inbound or outbound calls, possibly of more than one type.
CallTypeParams Represents the parameters common for inbound and outbound call types, used by blend/multi-skill call center models.
CallTypeRoutingParams Describes the routing logic for a specific call type by a sequence of stages defined by a minimal waiting time, and functions generating vectors of ranks.
ConditionParams Represents a condition on the state of a call center.
ConditionParamsList Represents a list of conditions.
DefaultCaseParams Contains the vectors of ranks used by default, if no other case applies for a given routing stage.
DialerAgentGroupParams Provides information about a virtual agent group containing inbound and outbound groups, and managed by a dialer.
DialerLimitParams Determines parameters of a limit imposed on the number of dialed calls during a given time interval.
DialerParams Parameters for the dialer, for blend/multi-skill call center.
DoubleArrayWithMinWaitingTime Represents a 2D array with an associated minimal waiting time.
InboundTypeParams Defines the parameters for an inbound call type, for blend/multi-skill call center.
IndexThreshIntParams Same as
IndexThreshIntWithTypeParams Contains the parameters for a condition comparing an indexed quantity with a fixed integer threshold, possibly for a specific call type.
IndexThreshParams Contains the parameters for a condition comparing an indexed quantity, e.g., the service level for a given call type, with a fixed threshold.
IndexThreshWithTypeParams Contains the parameters for a condition comparing an indexed quantity with a fixed threshold, possibly for a specific call type.
ObjectFactory This object contains factory methods for each Java content interface and Java element interface generated in the umontreal.iro.lecuyer.contactcenters.msk.params package.
OutboundTypeParams Defines the parameters for an outbound call type, for blend/multi-skill call center.
ProducedCallTypeParams Determines the parameters of a call type produced by a call source.
RouterParams Represents the router's parameters for a blend/multi-skill call center.
RoutingCaseParams Represents a case inside a routing stage, and described using a routing condition along with vectors of ranks.
RoutingStageParams Describes a specific stage of routing for a particular call type by using a waiting time, and a sequence of cases.
RoutingTableSources Determines how missing routing information can be inferred from alternative data structures.
ScheduleShiftParams Defines a shift in the schedule of an agent group.
SegmentParams Gives parameters for a segment which is defined here as a group of contact types, agent groups, or main periods.
ServiceTimeParams Represents parameters for service times.
ShiftPartParams Defines the part of a shift in the schedule of an agent group.
StatConditionParams Regroups the parameters for a condition on statistics collected during some time intervals.
TimeIntervalParams Represents a time interval specified by a starting and an ending time.
TwoIndicesParams Contains the parameters for a condition comparing two indexed quantities, e.g., the size of two specific queues in a model.
TwoIndicesWithTypesParams Contains the parameters for a condition comparing two index quantities possibly for specific call types.
 

Enum Summary
AgentSelectionScore Java class for AgentSelectionScore.
ContactSelectionScore Java class for ContactSelectionScore.
CorrelationFit Java class for CorrelationFit.
GammaShapeEstimatorType Java class for GammaShapeEstimatorType.
GroupToTypeMapSource Java class for GroupToTypeMapSource.
IncidenceMatrixGTSource Java class for IncidenceMatrixGTSource.
IncidenceMatrixTGSource Java class for IncidenceMatrixTGSource.
RanksGTSource Java class for RanksGTSource.
RanksTGSource Java class for RanksTGSource.
Relationship Java class for Relationship.
TypeToGroupMapSource Java class for TypeToGroupMapSource.
 

Package umontreal.iro.lecuyer.contactcenters.msk.params Description

Defines types for the parameters of the blend/multi-skill call center simulator. This package contains JAXB-derived classes for XML namespace http://www.iro.umontreal.ca/lecuyer/contactcenters/msk.


ContactCenters
V. 0.9.9.

To submit a bug or ask questions, send an e-mail to Richard Simard.