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ContactCenters V. 0.9.9. |
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java.lang.Objectumontreal.iro.lecuyer.contactcenters.msk.model.CallCenterRoutingStageInfo
public class CallCenterRoutingStageInfo
Provides information on a routing stage, for
the OverflowAndPriorityRouter
router.
The information includes a waiting time, and
a list of routing cases which are used to
compute the functions returning vectors of ranks.
Constructor Summary | |
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CallCenterRoutingStageInfo(CallCenter cc,
int k,
RoutingStageParams par)
Constructs call canter routing stage from the model cc, and parameters par. |
Method Summary | |
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RoutingCase[] |
getCases()
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RankFunction |
getRankFunctionForAgentSelection()
Returns the rank function for agent selection at this stage of routing. |
RankFunction |
getRankFunctionForContactSelection()
Returns the rank function for contact selection at this stage of routing. |
double |
getWaitingTime()
Returns the minimal waiting time for this routing stage. |
Methods inherited from class java.lang.Object |
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clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait |
Constructor Detail |
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public CallCenterRoutingStageInfo(CallCenter cc, int k, RoutingStageParams par)
cc
- the call center model.par
- the parameters for the routing stage.Method Detail |
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public RankFunction getRankFunctionForAgentSelection()
RoutingStageInfo
getRankFunctionForAgentSelection
in interface RoutingStageInfo
public RankFunction getRankFunctionForContactSelection()
RoutingStageInfo
getRankFunctionForContactSelection
in interface RoutingStageInfo
public double getWaitingTime()
RoutingStageInfo
getWaitingTime
in interface RoutingStageInfo
public RoutingCase[] getCases()
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ContactCenters V. 0.9.9. |
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