element <ranksGT>
Namespace:
Type:
Content:
complex, 1 element
Defined:
locally at 1 location
XML Representation Summary
<ranksGT>
   
Content: 
</ranksGT>
May contain elements (1):
row (type extension of ssj:doubleList)
May be included in elements (1):
Usage / Definition Locations
Annotation
Determines the group-to-type matrix of ranks used for contact selection by some routing policies. This matrix has one row for each agent group, and one column for each call type. Element (i,k) of the matrix sets the priority agents in group i give to queued calls of type k. An infinite value indicates that no queued call of type k can be served by agents in group i becoming free.

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