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ContactCenters V. 0.9.9. |
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SUMMARY: NESTED | ENUM CONSTANTS | FIELD | METHOD | DETAIL: ENUM CONSTANTS | FIELD | METHOD |
java.lang.Objectjava.lang.Enum<RanksTGSource>
umontreal.iro.lecuyer.contactcenters.msk.params.RanksTGSource
public enum RanksTGSource
Java class for RanksTGSource.
The following schema fragment specifies the expected content contained within this class.
<simpleType name="RanksTGSource"> <restriction base="{http://www.w3.org/2001/XMLSchema}string"> <enumeration value="incidenceMatrixTG"/> <enumeration value="incidenceMatrixTGAndSkillCounts"/> <enumeration value="ranksGT"/> <enumeration value="typeToGroupMap"/> </restriction> </simpleType>
Enum Constant Summary | |
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INCIDENCE_MATRIX_TG
For each agent group |
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INCIDENCE_MATRIX_TG_AND_SKILL_COUNTS
For each agent group |
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RANKS_GT
Obtained the type-to-group matrix of ranks by transposing the group-to-type matrix of ranks. |
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TYPE_TO_GROUP_MAP
For each non-negative |
Method Summary | |
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static RanksTGSource |
fromValue(String v)
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String |
value()
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static RanksTGSource |
valueOf(String name)
Returns the enum constant of this type with the specified name. |
static RanksTGSource[] |
values()
Returns an array containing the constants of this enum type, in the order they are declared. |
Methods inherited from class java.lang.Enum |
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clone, compareTo, equals, finalize, getDeclaringClass, hashCode, name, ordinal, toString, valueOf |
Methods inherited from class java.lang.Object |
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getClass, notify, notifyAll, wait, wait, wait |
Enum Constant Detail |
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public static final RanksTGSource INCIDENCE_MATRIX_TG
<?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">i,</i>and each contact type
<?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">k,</i>this strategy sets the rank to infinity if the corresponding element in the incidence matrix is
<?xml version="1.0" encoding="UTF-8"?><tt xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">false.</tt>Otherwise, it sets the rank to 1.
public static final RanksTGSource INCIDENCE_MATRIX_TG_AND_SKILL_COUNTS
<?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">i,</i>and each contact type
<?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">k,</i>this strategy sets the rank to infinity if the corresponding element in the incidence matrix is
<?xml version="1.0" encoding="UTF-8"?><tt xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">false.</tt>Otherwise, it sets the rank to the skill count for agent group
<?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">i.</i>The skill count is determined using, in this order, the
<?xml version="1.0" encoding="UTF-8"?><tt xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">skillCounts</tt>element in the parameters of the router, the
<?xml version="1.0" encoding="UTF-8"?><tt xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">skillCount</tt>attribute of the agent groups, or the number of contact types that can be served by agents in group
<?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">i.</i>
public static final RanksTGSource RANKS_GT
public static final RanksTGSource TYPE_TO_GROUP_MAP
<?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> i <sub>k,j</sub> </i>in the type-to-group map, the rank of contact type
<?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">k</i>for agent group
<?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> i <sub>k,j</sub> </i>is set to
<?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">j.</i>If an agent group does not appear in the list of
<?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">k,</i>the associated rank is infinite.
Method Detail |
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public static RanksTGSource[] values()
for (RanksTGSource c : RanksTGSource.values()) System.out.println(c);
public static RanksTGSource valueOf(String name)
name
- the name of the enum constant to be returned.
IllegalArgumentException
- if this enum type has no constant
with the specified name
NullPointerException
- if the argument is nullpublic String value()
public static RanksTGSource fromValue(String v)
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ContactCenters V. 0.9.9. |
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PREV CLASS NEXT CLASS | FRAMES NO FRAMES | ||||||||
SUMMARY: NESTED | ENUM CONSTANTS | FIELD | METHOD | DETAIL: ENUM CONSTANTS | FIELD | METHOD |