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ContactCenters V. 0.9.9. |
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See:
Description
Interface Summary | |
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Condition | Represents a condition that can be checked on a given contact. |
Class Summary | |
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AndCondition | Represents a condition that checks if all conditions of a given list applies. |
ConditionUtil | Provides helper methods to construct condition objects
using ConditionParams instances usually parsed
from XML configuration files. |
FracBusyAgentsCondition | Represents a condition comparing the fraction of busy agents for two groups. |
FracBusyAgentsThreshCondition | Represents a condition comparing the fraction of busy agents in a group with a threshold. |
FracBusyAgentsThreshWithTypeCondition | Represents a condition on the fraction of busy agents serving a specific call type. |
FracBusyAgentsWithTypesCondition | Represents a condition comparing the fraction of busy agents in two groups, possibly restricted to specific call types. |
IndexThreshInfo | Stores information about an index, a threshold, and a relationship. |
NumFreeAgentsCondition | Represents a condition comparing the number of free agents in two groups of a model. |
NumFreeAgentsThreshCondition | Represents a condition comparing the number of free agents in a groups of a model with a fixed threshold. |
OrCondition | Represents a condition checking that at least one of a list of conditions applies. |
QueueSizesCondition | Represents a condition comparing the size of a waiting queue with the size of another queue. |
QueueSizesWithTypesCondition | Represents a condition on queue sizes possibly for specific call types. |
QueueSizeThreshCondition | Represents a condition comparing the size of a waiting queue with a fixed threshold. |
QueueSizeThreshWithTypeCondition | Represents a condition comparing the number of calls of a given type in a given queue with a threshold. |
StatCondition | Represents a condition on statistics observed during a given number of periods preceding the times at which the condition is checked. |
TwoIndicesInfo | Stores information about two indices and a relationship. |
Defines an interface for representing a condition on calls, and provides some implementations of the interface. A condition is an object that can be checked against any call of the model. When the condition is verified for a given call, we say that it applies for this call. Alternatively, some conditions may not depend on a call and rather checks the global state of the system. Conditions can be used to affect the behavior of routing or dialing policies.
The package provides the Condition
interface to represent a condition.
The other classes provide implementations of this interface for, e.g.,
conditions on the queue sizes, the number of free agents in group,
etc.
The class
ConditionUtil
is also provided to help with the
creation of condition objects from
ConditionParams
instances created by parsing XML configuration files.
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ContactCenters V. 0.9.9. |
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