complexType "ccmsk:DialerAgentGroupParams"
Namespace:
Content:
complex, 7 attributes, 4 elements
Defined:
globally in ccmsk.xsd, see XML source
Includes:
definitions of 7 attributes and 4 elements
Used:
XML Representation Summary
<...
    delayInIn
 = 
xsd:duration : "PT0S"
    delayInOut
 = 
xsd:duration : "PT0S"
    delayOutIn
 = 
xsd:duration : "PT0S"
    delayOutOut
 = 
xsd:duration : "PT0S"
    maximumIdleOutboundAgents
 = 
xsd:int
    minimumIdleInboundAgents
 = 
xsd:int : "0"
    minimumIdleTime
 = 
xsd:duration : "PT0S"
    >
   
Content: 
</...>
Content Elements (4):
All Direct / Indirect Based Elements (1):
Known Usage Locations
Annotation
Provides information about a virtual agent group containing inbound and outbound groups, and managed by a dialer. Elements of this type are used by the AGENTSMOVE dialer's policy only.
XML Source (w/o annotations (12); see schema source)
<xsd:complexType name="DialerAgentGroupParams">
<xsd:sequence>
<xsd:element maxOccurs="unbounded" minOccurs="1" name="inboundGroup" type="ccmsk:AgentGroupIndex">
</xsd:element>
<xsd:element maxOccurs="unbounded" minOccurs="1" name="outboundGroup" type="ccmsk:AgentGroupIndex">
</xsd:element>
<xsd:element maxOccurs="1" minOccurs="0" name="requiredEmptyGroupsInOut" type="ssj:nonNegativeIntList">
</xsd:element>
<xsd:element maxOccurs="1" minOccurs="0" name="requiredEmptyGroupsOutIn" type="ssj:nonNegativeIntList">
</xsd:element>
</xsd:sequence>
<!-- <xsd:attribute name="inboundGroup" type="ssj:nonNegativeInt" use="required">
<xsd:annotation>
<xsd:documentation>
Gives the index of the agent group whose agents process inbound calls.
</xsd:documentation>
</xsd:annotation>
</xsd:attribute>
<xsd:attribute name="outboundGroup" type="ssj:nonNegativeInt" use="required">
<xsd:annotation>
<xsd:documentation>
Gives the index of the agent group whose agents process outbound calls.
</xsd:documentation>
</xsd:annotation>
</xsd:attribute>
-->
<xsd:attribute default="PT0S" name="delayInIn" type="ssj:nonNegativeDuration">
</xsd:attribute>
<xsd:attribute default="PT0S" name="delayInOut" type="ssj:nonNegativeDuration">
</xsd:attribute>
<xsd:attribute default="PT0S" name="delayOutIn" type="ssj:nonNegativeDuration">
</xsd:attribute>
<xsd:attribute default="PT0S" name="delayOutOut" type="ssj:nonNegativeDuration">
</xsd:attribute>
<xsd:attribute default="PT0S" name="minimumIdleTime" type="ssj:nonNegativeDuration">
</xsd:attribute>
<xsd:attribute default="0" name="minimumIdleInboundAgents" type="ssj:nonNegativeInt">
</xsd:attribute>
<xsd:attribute name="maximumIdleOutboundAgents" type="ssj:nonNegativeInt">
</xsd:attribute>
</xsd:complexType>
Attribute Detail
delayInIn
Gives the minimal delay between two outbound-to-inbound moves.
Type:
Use:
optional
Default:
"PT0S"
Defined:
locally, within (this) ccmsk:DialerAgentGroupParams complexType
<xsd:attribute default="PT0S" name="delayInIn" type="ssj:nonNegativeDuration">
</xsd:attribute>

delayInOut
Gives the minimal time an agent must remain in the inbound group before it can be transfered into the outbound group.
Type:
Use:
optional
Default:
"PT0S"
Defined:
locally, within (this) ccmsk:DialerAgentGroupParams complexType
<xsd:attribute default="PT0S" name="delayInOut" type="ssj:nonNegativeDuration">
</xsd:attribute>

delayOutIn
Gives the minimal time an agent must remain in the outbound group before it can be transfered into the inbound group.
Type:
Use:
optional
Default:
"PT0S"
Defined:
locally, within (this) ccmsk:DialerAgentGroupParams complexType
<xsd:attribute default="PT0S" name="delayOutIn" type="ssj:nonNegativeDuration">
</xsd:attribute>

delayOutOut
Gives the minimal delay between two inbound-to-outbound moves.
Type:
Use:
optional
Default:
"PT0S"
Defined:
locally, within (this) ccmsk:DialerAgentGroupParams complexType
<xsd:attribute default="PT0S" name="delayOutOut" type="ssj:nonNegativeDuration">
</xsd:attribute>

maximumIdleOutboundAgents
Returns the maximum number of idle agents the outbound groups attached to this virtual group may contain when inbound-to-outbound moves are allowed.
Type:
Use:
optional
Defined:
locally, within (this) ccmsk:DialerAgentGroupParams complexType
<xsd:attribute name="maximumIdleOutboundAgents" type="ssj:nonNegativeInt">
</xsd:attribute>

minimumIdleInboundAgents
Returns the minimal number of idle agents in the inbound groups attached to this virtual group for inbound-to-outbound moves to be allowed.
Type:
Use:
optional
Default:
"0"
Defined:
locally, within (this) ccmsk:DialerAgentGroupParams complexType
<xsd:attribute default="0" name="minimumIdleInboundAgents" type="ssj:nonNegativeInt">
</xsd:attribute>

minimumIdleTime
Returns the minimal idle time of an agent serving inbound calls before it can serve outbound calls.
Type:
Use:
optional
Default:
"PT0S"
Defined:
locally, within (this) ccmsk:DialerAgentGroupParams complexType
<xsd:attribute default="PT0S" name="minimumIdleTime" type="ssj:nonNegativeDuration">
</xsd:attribute>
Content Element Detail
inboundGroup
Gives the index of an agent group accepting inbound calls, along with a probability of selection for the agent group.
Type:
ccmsk:AgentGroupIndex, empty content
Defined:
locally, within (this) ccmsk:DialerAgentGroupParams complexType
XML Source (w/o annotations (1); see schema source)
<xsd:element maxOccurs="unbounded" minOccurs="1" name="inboundGroup" type="ccmsk:AgentGroupIndex">
</xsd:element>

outboundGroup
Gives the index of an agent group accepting outbound calls, along with a probability of selection for the agent group.
Type:
ccmsk:AgentGroupIndex, empty content
Defined:
locally, within (this) ccmsk:DialerAgentGroupParams complexType
XML Source (w/o annotations (1); see schema source)
<xsd:element maxOccurs="unbounded" minOccurs="1" name="outboundGroup" type="ccmsk:AgentGroupIndex">
</xsd:element>

requiredEmptyGroupsInOut
Gives the list of agent groups that must be empty, i.e. contain no busy or idle agent, for inbound agents in this virtual group to become outbound agents. If this element is omitted or contains an empty list, no agent group needs to be empty for inbound-to-outbound moves to be possible.
Type:
ssj:nonNegativeIntList, simple content
Defined:
locally, within (this) ccmsk:DialerAgentGroupParams complexType
XML Source (w/o annotations (1); see schema source)
<xsd:element maxOccurs="1" minOccurs="0" name="requiredEmptyGroupsInOut" type="ssj:nonNegativeIntList">
</xsd:element>

requiredEmptyGroupsOutIn
Similar to requiredEmptyGroupsInOut for outbound-to-inbound moves.
Type:
ssj:nonNegativeIntList, simple content
Defined:
locally, within (this) ccmsk:DialerAgentGroupParams complexType
XML Source (w/o annotations (1); see schema source)
<xsd:element maxOccurs="1" minOccurs="0" name="requiredEmptyGroupsOutIn" type="ssj:nonNegativeIntList">
</xsd:element>

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