Namespace: |
|
Content: |
complex, 10 attributes, 20 elements |
Defined: |
globally in ccmsk.xsd, see XML source |
Includes: |
definitions of 9 attributes and 19 elements |
Used: |
at 2 locations |
XML Representation Summary | |||
<... | |||
checkAgentsForTransfer | = |
xsd:boolean : "false" | |
conferenceTimesMult | = |
xsd:double : "1" | |
name | = |
xsd:string | |
preServiceTimesNoConfMult | = |
xsd:double : "1" | |
serviceTimesMult | = |
xsd:double : "1" | |
transferTimesMult | = |
xsd:double : "1" | |
virtualQueueTargetType | = |
xsd:int | |
waitingTimeDefaultVQ | = |
xsd:double : "0" | |
weight | = |
xsd:double : "1" | |
windowSizeVQ | = |
xsd:int : "1" | |
> | |||
</...> |
ccmsk:InboundTypeParams (as extension base), |
ccmsk:OutboundTypeParams (as extension base) |
The required elements to enable call transfers for a given call type is probTransfer and transferTarget. The needed elements and attributes for enabling call backs is probVirtualQueue, expectedWaitingTimeThresh, and virtualQueueTargetType.
Type Derivation Tree![]() |
<xsd:complexType abstract="true" name="CallTypeParams"> <xsd:complexContent> <xsd:sequence> </xsd:element> </xsd:element> </xsd:element> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="conferenceTime" type="ccmsk:ServiceTimeParams"> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="preServiceTimeNoConf" type="ccmsk:ServiceTimeParams"> </xsd:element> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="transferTime" type="ccmsk:ServiceTimeParams"> </xsd:element> </xsd:element> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="transferTarget" type="ccmsk:ProducedCallTypeParams"> </xsd:element> <xsd:element maxOccurs="1" minOccurs="0" name="expectedWaitingTimeThresh" type="ssj:nonNegativeDurationList"> </xsd:element> <xsd:element maxOccurs="1" minOccurs="0" name="expectedWaitingTimesMult" type="ssj:nonNegativeDoubleList"> </xsd:element> </xsd:element> </xsd:element> <xsd:element maxOccurs="1" minOccurs="0" name="patienceTimesMultNoVirtualQueue" type="ssj:nonNegativeDoubleList"> </xsd:element> <xsd:element maxOccurs="1" minOccurs="0" name="patienceTimesMultCallBack" type="ssj:nonNegativeDoubleList"> </xsd:element> <xsd:element maxOccurs="1" minOccurs="0" name="serviceTimesMultNoVirtualQueue" type="ssj:DoubleArray"> </xsd:element> </xsd:element> </xsd:sequence> </xsd:attribute> </xsd:attribute> </xsd:attribute> </xsd:attribute> </xsd:attribute> </xsd:attribute> </xsd:attribute> </xsd:attribute> </xsd:attribute> </xsd:extension> </xsd:complexContent> </xsd:complexType> |
Type: |
xsd:boolean |
Use: |
optional |
Default: |
"false" |
Defined: |
<xsd:attribute default="false" name="checkAgentsForTransfer" type="xsd:boolean"> </xsd:attribute> |
Type: |
|
Use: |
optional |
Default: |
"1" |
Defined: |
<xsd:attribute default="1" name="conferenceTimesMult" type="ssj:nonNegativeDouble"> </xsd:attribute> |
Type: |
|
Use: |
optional |
Default: |
"1" |
Defined: |
<xsd:attribute default="1" name="preServiceTimesNoConfMult" type="ssj:nonNegativeDouble"> </xsd:attribute> |
Type: |
|
Use: |
optional |
Default: |
"1" |
Defined: |
<xsd:attribute default="1" name="serviceTimesMult" type="ssj:nonNegativeDouble"> </xsd:attribute> |
Type: |
|
Use: |
optional |
Default: |
"1" |
Defined: |
<xsd:attribute default="1" name="transferTimesMult" type="ssj:nonNegativeDouble"> </xsd:attribute> |
Type: |
|
Use: |
optional |
Defined: |
<xsd:attribute name="virtualQueueTargetType" type="ssj:nonNegativeInt"> </xsd:attribute> |
Type: |
|
Use: |
optional |
Default: |
"0" |
Defined: |
<xsd:attribute default="0" name="waitingTimeDefaultVQ" type="ssj:nonNegativeDouble"> </xsd:attribute> |
Type: |
|
Use: |
optional |
Default: |
"1" |
Defined: |
<xsd:attribute default="1" name="weight" type="ssj:nonNegativeDouble"> </xsd:attribute> |
Type: |
|
Use: |
optional |
Default: |
"1" |
Defined: |
<xsd:attribute default="1" name="windowSizeVQ" type="ssj:positiveInt"> </xsd:attribute> |
Type: |
ccmsk:ServiceTimeParams, complex content |
Defined: |
<xsd:element maxOccurs="unbounded" minOccurs="0" name="conferenceTime" type="ccmsk:ServiceTimeParams"> </xsd:element> |
Type: |
ssj:nonNegativeDurationList, simple content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="expectedWaitingTimeThresh" type="ssj:nonNegativeDurationList"> </xsd:element> |
Type: |
ssj:nonNegativeDoubleList, simple content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="expectedWaitingTimesMult" type="ssj:nonNegativeDoubleList"> </xsd:element> |
Each generated patience time is multiplied by a local factor given by the mult attribute, and by a global factor given by the patienceTimesMult attribute in MSKCCParams. Both multipliers default to 1.
Type: |
cc:MultiPeriodGenParams, complex content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="patienceTime" type="cc:MultiPeriodGenParams"> </xsd:element> |
Type: |
ssj:nonNegativeDoubleList, simple content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="patienceTimesMultCallBack" type="ssj:nonNegativeDoubleList"> </xsd:element> |
Type: |
ssj:nonNegativeDoubleList, simple content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="patienceTimesMultNoVirtualQueue" type="ssj:nonNegativeDoubleList"> </xsd:element> |
Type: |
ccmsk:ServiceTimeParams, complex content |
Defined: |
<xsd:element maxOccurs="unbounded" minOccurs="0" name="preServiceTimeNoConf" type="ccmsk:ServiceTimeParams"> </xsd:element> |
Type: |
ssj:double01iList, simple content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="probAbandon" type="ssj:double01iList"> </xsd:element> |
Type: |
ssj:DoubleArray, complex content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="probTransfer" type="ssj:DoubleArray"> </xsd:element> |
Type: |
ssj:DoubleArray, complex content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="probTransferWait" type="ssj:DoubleArray"> </xsd:element> |
Type: |
ssj:double01iList, simple content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="probVirtualQueue" type="ssj:double01iList"> </xsd:element> |
Type: |
ssj:double01iList, simple content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="probVirtualQueueCallBack" type="ssj:double01iList"> </xsd:element> |
Each generated service time is multiplied by a local factor given by the mult attribute, a call-type specific factor given by serviceTimesMult, and a global factor given by serviceTimesMult attribute from MSKCCParams. All these multipliers default to 1.
Type: |
ccmsk:ServiceTimeParams, complex content |
Defined: |
<xsd:element maxOccurs="unbounded" minOccurs="0" name="serviceTime" type="ccmsk:ServiceTimeParams"> </xsd:element> |
Type: |
ssj:DoubleArray, complex content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="serviceTimesMultCallBack" type="ssj:DoubleArray"> </xsd:element> |
Type: |
ssj:DoubleArray, complex content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="serviceTimesMultNoVirtualQueue" type="ssj:DoubleArray"> </xsd:element> |
Type: |
ssj:DoubleArray, complex content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="serviceTimesMultTransfer" type="ssj:DoubleArray"> </xsd:element> |
Type: |
ccmsk:ProducedCallTypeParams, complex content |
Defined: |
<xsd:element maxOccurs="unbounded" minOccurs="0" name="transferTarget" type="ccmsk:ProducedCallTypeParams"> </xsd:element> |
Type: |
ccmsk:ServiceTimeParams, complex content |
Defined: |
<xsd:element maxOccurs="unbounded" minOccurs="0" name="transferTime" type="ccmsk:ServiceTimeParams"> </xsd:element> |
Type: |
ssj:nonNegativeDoubleList, simple content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="weightPeriod" type="ssj:nonNegativeDoubleList"> </xsd:element> |
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