Namespace: |
|
Content: |
complex, 1 attribute, 2 elements |
Defined: |
globally in ccapp.xsd, see XML source |
Includes: |
|
Used: |
at 1 location |
If no segment of inbound contact type is specified explicitly in the model parameters, Ki'=Ki+1 if Ki>1 and Ki otherwise. Here, Ki is the number of inbound contact types in the model. In a similar way, if P>1 and no segment regrouping main periods is given explicitly in model parameters, P'=P+1 where P is the number of main periods.
Element (k, p) where k=0, ..., Ki-1 and p=0, ..., P-1 indicates the acceptable waiting time or target service level for contact type k during main period p. When k=Ki, ..., Ki'-1, one gets values for user-defined contact type segments, whereas when p=P, ..., P'-1, one gets values for user-defined period segments. The values k=Ki'-1 and p=P'-1 refer to the segment regrouping all inbound contact types and main periods, respectively.
Each matrix must provide a value for each segment of contact types, and main periods, but the following shortcuts are supported for convenience. If a matrix contains a single row and P'>1 columns, the row is duplicated Ki' times; the same quantity is used for every contact type. If the matrix contains a single column (and Ki'>1 rows), the column is duplicated P' times; the same quantities are used for every period. If it contains a single element, the value is used for all contact types and periods.
<xsd:complexType name="ServiceLevelParams"> <xsd:sequence> </xsd:element> </xsd:element> </xsd:sequence> </xsd:attribute> </xsd:complexType> |
Type: |
xsd:string |
Use: |
optional |
Defined: |
<xsd:attribute name="name" type="xsd:string"> </xsd:attribute> |
Type: |
ssj:NonNegativeDurationArray, complex content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="1" name="awt" type="ssj:NonNegativeDurationArray"> </xsd:element> |
Type: |
ssj:DoubleArray, complex content |
Defined: |
<xsd:element maxOccurs="1" minOccurs="0" name="target" type="ssj:DoubleArray"> </xsd:element> |
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