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ContactCenters V. 0.9.9. |
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See:
Description
Interface Summary | |
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DialerList | Represents a list that contains and manages contacts to be made later by a dialer. |
DialerPolicy | Represents a dialer's policy to determine the outbound calls to try on each occasion. |
Class Summary | |
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AgentsMoveDialerPolicy | Represents a dialer policy that dynamically moves agents from inbound to outbound groups to balance performance. |
AgentsMoveDialerPolicy.AgentGroupInfo | Represents a virtual agent group j for the
AgentsMoveDialerPolicy . |
BadContactMismatchRatesDialerPolicy | Represents a threshold-based dialer's policy taking bad contact and mismatch rates into account for dialing, as used in Deslaurier's blend call center model [9]. |
ConstantDialerPolicy | Represents a dialer's policy which always tries to make the same number of calls on each trial. |
ContactListenerDialerList | Implements the DialerList interface for a finite
dialer list whose elements are obtained from an external
source. |
Dialer | Represents a predictive dialer making outbound contacts. |
DialerActionEvent | This event occurs when the dialer reached or failed to reach a called person. |
DialerActionState | Represents the information needed to scheduled a dialer action event. |
DialerListNoQueueing | This wrapper dialer list is used by dialers dropping mismatches. |
DialerState | Represents the state of a dialer. |
InfiniteDialerList | Implements the DialerList interface for an infinite
dialer list whose elements are produced using a contact
factory. |
MismatchChecker | This agent-group listener checks that the number of free agents in the test and target sets for a given dialer never fall outside the user-defined thresholds while dialing is in-progress. |
ThresholdDialerPolicy | Represents a threshold-based dialing policy selecting the number of calls to try based on the number of free agents in certain groups. |
Manages a predictive dialer capable of making outbound contacts. A predictive dialer is normally used to generate outbound calls. The dialer's policy determines the number of calls to try on each occasion, and supplies a list to extract them from. Each extracted contact is then tested for success or failure. The dialer defines separate lists of new-contact listeners for right party connects, and failed calls.
This package provides the
Dialer
representing the predictive dialer.
Any dialing policy is an implementation of the interface
DialerPolicy
and dialer lists are represented by
DialerList
objects.
The package provides implementations of dialer lists as well as
commonly used dialing policies.
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ContactCenters V. 0.9.9. |
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