|
ContactCenters V. 0.9.9. |
||||||||
PREV CLASS NEXT CLASS | FRAMES NO FRAMES | ||||||||
SUMMARY: NESTED | FIELD | CONSTR | METHOD | DETAIL: FIELD | CONSTR | METHOD |
public interface RoutingStageInfo
Represents a stage for routing, with
a minimal waiting time, and two rank functions for
agent and contact selections.
Instances of this class are used by the
OverflowAndPriorityRouter
router.
Method Summary | |
---|---|
RankFunction |
getRankFunctionForAgentSelection()
Returns the rank function for agent selection at this stage of routing. |
RankFunction |
getRankFunctionForContactSelection()
Returns the rank function for contact selection at this stage of routing. |
double |
getWaitingTime()
Returns the minimal waiting time for this routing stage. |
Method Detail |
---|
double getWaitingTime()
RankFunction getRankFunctionForAgentSelection()
RankFunction getRankFunctionForContactSelection()
|
ContactCenters V. 0.9.9. |
||||||||
PREV CLASS NEXT CLASS | FRAMES NO FRAMES | ||||||||
SUMMARY: NESTED | FIELD | CONSTR | METHOD | DETAIL: FIELD | CONSTR | METHOD |