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ContactCenters V. 0.9.9. |
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Description
Class Summary | |
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AgentGroupIndex | Gives the index of an agent group with a probability that the agent group is selected. |
AgentGroupParams | Contains the parameters for an agent group in a blend/multi-skill call center. |
AgentGroupScheduleParams | Represents the schedule of agents in a specific group. |
AgentParams | Defines parameters for an individual agent. |
ArrivalProcessParams | Represents the parameters for an inbound call arrival process, for blend/multi-skill call center. |
CallCenterParams | Specifies the common as well as call-type specific parameters for a blend and multi-skill call center model. |
CallSourceParams | Defines the parameters for a call source generating inbound or outbound calls, possibly of more than one type. |
CallTypeParams | Represents the parameters common for inbound and outbound call types, used by blend/multi-skill call center models. |
CallTypeRoutingParams | Describes the routing logic for a specific call type by a sequence of stages defined by a minimal waiting time, and functions generating vectors of ranks. |
ConditionParams | Represents a condition on the state of a call center. |
ConditionParamsList | Represents a list of conditions. |
DefaultCaseParams | Contains the vectors of ranks used by default, if no other case applies for a given routing stage. |
DialerAgentGroupParams | Provides information about a virtual agent group containing inbound and outbound groups, and managed by a dialer. |
DialerLimitParams | Determines parameters of a limit imposed on the number of dialed calls during a given time interval. |
DialerParams | Parameters for the dialer, for blend/multi-skill call center. |
DoubleArrayWithMinWaitingTime | Represents a 2D array with an associated minimal waiting time. |
InboundTypeParams | Defines the parameters for an inbound call type, for blend/multi-skill call center. |
IndexThreshIntParams | Same as |
IndexThreshIntWithTypeParams | Contains the parameters for a condition comparing an indexed quantity with a fixed integer threshold, possibly for a specific call type. |
IndexThreshParams | Contains the parameters for a condition comparing an indexed quantity, e.g., the service level for a given call type, with a fixed threshold. |
IndexThreshWithTypeParams | Contains the parameters for a condition comparing an indexed quantity with a fixed threshold, possibly for a specific call type. |
ObjectFactory | This object contains factory methods for each Java content interface and Java element interface generated in the umontreal.iro.lecuyer.contactcenters.msk.params package. |
OutboundTypeParams | Defines the parameters for an outbound call type, for blend/multi-skill call center. |
ProducedCallTypeParams | Determines the parameters of a call type produced by a call source. |
RouterParams | Represents the router's parameters for a blend/multi-skill call center. |
RoutingCaseParams | Represents a case inside a routing stage, and described using a routing condition along with vectors of ranks. |
RoutingStageParams | Describes a specific stage of routing for a particular call type by using a waiting time, and a sequence of cases. |
RoutingTableSources | Determines how missing routing information can be inferred from alternative data structures. |
ScheduleShiftParams | Defines a shift in the schedule of an agent group. |
SegmentParams | Gives parameters for a segment which is defined here as a group of contact types, agent groups, or main periods. |
ServiceTimeParams | Represents parameters for service times. |
ShiftPartParams | Defines the part of a shift in the schedule of an agent group. |
StatConditionParams | Regroups the parameters for a condition on statistics collected during some time intervals. |
TimeIntervalParams | Represents a time interval specified by a starting and an ending time. |
TwoIndicesParams | Contains the parameters for a condition comparing two indexed quantities, e.g., the size of two specific queues in a model. |
TwoIndicesWithTypesParams | Contains the parameters for a condition comparing two index quantities possibly for specific call types. |
Enum Summary | |
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AgentSelectionScore | Java class for AgentSelectionScore. |
ContactSelectionScore | Java class for ContactSelectionScore. |
CorrelationFit | Java class for CorrelationFit. |
GammaShapeEstimatorType | Java class for GammaShapeEstimatorType. |
GroupToTypeMapSource | Java class for GroupToTypeMapSource. |
IncidenceMatrixGTSource | Java class for IncidenceMatrixGTSource. |
IncidenceMatrixTGSource | Java class for IncidenceMatrixTGSource. |
RanksGTSource | Java class for RanksGTSource. |
RanksTGSource | Java class for RanksTGSource. |
Relationship | Java class for Relationship. |
TypeToGroupMapSource | Java class for TypeToGroupMapSource. |
Defines types for the parameters of the blend/multi-skill call center simulator. This package contains JAXB-derived classes for XML namespace http://www.iro.umontreal.ca/lecuyer/contactcenters/msk.
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ContactCenters V. 0.9.9. |
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