ContactCenters
V. 0.9.9.

umontreal.iro.lecuyer.contactcenters.msk.params
Enum TypeToGroupMapSource

java.lang.Object
  extended by java.lang.Enum<TypeToGroupMapSource>
      extended by umontreal.iro.lecuyer.contactcenters.msk.params.TypeToGroupMapSource
All Implemented Interfaces:
Serializable, Comparable<TypeToGroupMapSource>

public enum TypeToGroupMapSource
extends Enum<TypeToGroupMapSource>

Java class for TypeToGroupMapSource.

The following schema fragment specifies the expected content contained within this class.

 <simpleType name="TypeToGroupMapSource">
   <restriction base="{http://www.w3.org/2001/XMLSchema}string">
     <enumeration value="incidenceMatrixTG"/>
     <enumeration value="ranksTG"/>
     <enumeration value="ranksTGAndRegions"/>
     <enumeration value="groupToTypeMap"/>
   </restriction>
 </simpleType>
 


Enum Constant Summary
GROUP_TO_TYPE_MAP
          For each contact type
INCIDENCE_MATRIX_TG
          For each row
RANKS_TG
          For each contact type, a list of agent groups sorted in increasing order of group identifier is first obtained by enumerating the groups with finite ranks.
RANKS_TG_AND_REGIONS
          Similar to
 
Method Summary
static TypeToGroupMapSource fromValue(String v)
           
 String value()
           
static TypeToGroupMapSource valueOf(String name)
          Returns the enum constant of this type with the specified name.
static TypeToGroupMapSource[] values()
          Returns an array containing the constants of this enum type, in the order they are declared.
 
Methods inherited from class java.lang.Enum
clone, compareTo, equals, finalize, getDeclaringClass, hashCode, name, ordinal, toString, valueOf
 
Methods inherited from class java.lang.Object
getClass, notify, notifyAll, wait, wait, wait
 

Enum Constant Detail

INCIDENCE_MATRIX_TG

public static final TypeToGroupMapSource INCIDENCE_MATRIX_TG
For each row
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">k</i>
 
of the incidence matrix, the method creates a row in the type-to-group map with a column containing value
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">i</i>
 
for each
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">i</i>
 
for which the value at position
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">(k,i)</i>
 
is
 <?xml version="1.0" encoding="UTF-8"?><tt xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">true</tt>
 
in the incidence matrix. This gives lists of agent groups sorted in increasing order of group identifier.


RANKS_TG

public static final TypeToGroupMapSource RANKS_TG
For each contact type, a list of agent groups sorted in increasing order of group identifier is first obtained by enumerating the groups with finite ranks. Each row of the resulting type-to-group map is then sorted in rank-increasing order. Agent groups sharing the same rank are sorted in increasing order of group identifier.


RANKS_TG_AND_REGIONS

public static final TypeToGroupMapSource RANKS_TG_AND_REGIONS
Similar to
 <?xml version="1.0" encoding="UTF-8"?><tt xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">ranksTG</tt>
 
but also takes account of region identifiers associated with contact types and agent groups. A region identifier is set up by using a string property named
 <?xml version="1.0" encoding="UTF-8"?><tt xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">region</tt>
 
and whose value corresponds to the identifier. Sorting gives precedence to local assignments, i.e., the list of agent groups for each contact type
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">k</i>
 
contains all agent groups in the same region as
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">k</i>
 
before any other group.


GROUP_TO_TYPE_MAP

public static final TypeToGroupMapSource GROUP_TO_TYPE_MAP
For each contact type
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">k,</i>
 
this strategy constructs an ordered list containing all agent groups referring to it in the group-to-type map, sorted in increasing order of group identifier.

Method Detail

values

public static TypeToGroupMapSource[] values()
Returns an array containing the constants of this enum type, in the order they are declared. This method may be used to iterate over the constants as follows:
for (TypeToGroupMapSource c : TypeToGroupMapSource.values())
    System.out.println(c);

Returns:
an array containing the constants of this enum type, in the order they are declared

valueOf

public static TypeToGroupMapSource valueOf(String name)
Returns the enum constant of this type with the specified name. The string must match exactly an identifier used to declare an enum constant in this type. (Extraneous whitespace characters are not permitted.)

Parameters:
name - the name of the enum constant to be returned.
Returns:
the enum constant with the specified name
Throws:
IllegalArgumentException - if this enum type has no constant with the specified name
NullPointerException - if the argument is null

value

public String value()

fromValue

public static TypeToGroupMapSource fromValue(String v)

ContactCenters
V. 0.9.9.

To submit a bug or ask questions, send an e-mail to Richard Simard.