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ContactCenters V. 0.9.9. |
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java.lang.Objectjava.lang.Enum<RouterPolicyType>
umontreal.iro.lecuyer.contactcenters.app.RouterPolicyType
public enum RouterPolicyType
Represents the type of router's policies supported by blend/multi-skill call center simulations. This policy determines how the router assigns an agent to incoming calls and how free agents look for queued calls.
Enum Constant Summary | |
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AGENTSPREF
Agents' preference-based routing policy. |
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AGENTSPREFWITHDELAYS
Agents' preference-based routing policy with delays. |
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EXPDELAY
Routing policy using expected delay to select agent groups. |
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LOCALSPEC
Local-specialist routing policy. |
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LONGESTQUEUEFIRST
Longest queue first routing policy. |
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LONGESTWEIGHTEDWAITINGTIME
Longest weighted waiting time router policy. |
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OVERFLOWANDPRIORITY
Routing policy based on overflow and priority. |
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QUEUEATLASTGROUP
Queue at last group routing policy. |
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QUEUEPRIORITY
Queue priority routing policy. |
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QUEUERATIOOVERFLOW
Overflow routing policy using queue ratio. |
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SINGLEFIFOQUEUE
Single FIFO queue router policy. |
Method Summary | |
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String |
toString()
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static RouterPolicyType |
valueOf(String name)
Returns the enum constant of this type with the specified name. |
static RouterPolicyType[] |
values()
Returns an array containing the constants of this enum type, in the order they are declared. |
Methods inherited from class java.lang.Enum |
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clone, compareTo, equals, finalize, getDeclaringClass, hashCode, name, ordinal, valueOf |
Methods inherited from class java.lang.Object |
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getClass, notify, notifyAll, wait, wait, wait |
Enum Constant Detail |
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public static final RouterPolicyType QUEUEPRIORITY
QueuePriorityRouter
for more
information.
public static final RouterPolicyType QUEUEATLASTGROUP
QueueAtLastGroupRouter
for more
information.
public static final RouterPolicyType LONGESTQUEUEFIRST
LongestQueueFirstRouter
for more
information.
public static final RouterPolicyType SINGLEFIFOQUEUE
SingleFIFOQueueRouter
for more
information.
public static final RouterPolicyType LONGESTWEIGHTEDWAITINGTIME
LongestWeightedWaitingTimeRouter
for more
information.
public static final RouterPolicyType AGENTSPREF
AgentsPrefRouter
for more
information.
public static final RouterPolicyType AGENTSPREFWITHDELAYS
AgentsPrefRouterWithDelays
for more
information.
public static final RouterPolicyType LOCALSPEC
LocalSpecRouter
for more information.
public static final RouterPolicyType QUEUERATIOOVERFLOW
QueueRatioOverflowRouter
for more
information.
public static final RouterPolicyType EXPDELAY
ExpDelayRouter
for more
information.
public static final RouterPolicyType OVERFLOWANDPRIORITY
OverflowAndPriorityRouter
for more
information.The fk, j and gk, j functions are defined using sequences of triplets (Ck, j, l, Ak, j, l, Qk, j, l), where Ck, j, l represents a condition, and Ak, j, l and Qk, j, l are vectors. First, the condition Ck, j, 0 is checked. If it is true, Ak, j, 0 is used as the vector of ranks for agent groups, and Qk, j, 0 is used to set up priorities for queues. Otherwise, the condition Ck, j, 1 is checked, and the corresponding vectors Ak, j, 1, and Qk, j, 1 are used if the condition is true. This check continues for other conditions Ck, j, 2, Ck, j, 3,…, until a true condition is found, or the list of cases is exhausted. If a condition Ck, j, l applies, and no vectors of ranks are associated with this condition, the last vectors of ranks are preserved, i.e., the jth routing stage has no effect. If the list of cases is exhausted without finding an applicable condition, a default set of vectors of ranks is used. If no such default vectors are given, the routing stage j has no effect.
A vector of ranks can also be set relatively to the preceding vector. When a relative vector is used, the ranks are summed with the previous ranks, which allows to update ranks rather than overriding them. This can be useful to accumulate the effect of several conditions at different stages of routing, e.g., increase priority at queue 1 depending on its size, decrease priority at queue 2 depending on the number of free agents, etc.
This policy requires a script for each call type in the parameter file for the call center. Such a script is set up by a callTypeRouting element. Such an element contains one ore more stage children describing the stages of routing. A stage element has an attribute waitingTime giving the waiting time wk, j as well as a sequence of case elements for the cases, and a default element for the default vectors of ranks. See the complex type CallTypeRoutingParams, in the HTML documentation of the XML Schema for the complete syntax of routing parameters, including how to encode conditions.
Method Detail |
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public static RouterPolicyType[] values()
for (RouterPolicyType c : RouterPolicyType.values()) System.out.println(c);
public static RouterPolicyType valueOf(String name)
name
- the name of the enum constant to be returned.
IllegalArgumentException
- if this enum type has no constant
with the specified name
NullPointerException
- if the argument is nullpublic String toString()
toString
in class Enum<RouterPolicyType>
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ContactCenters V. 0.9.9. |
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