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ContactCenters V. 0.9.9. |
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See:
Description
Interface Summary | |
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WaitingTimePredictor | Represents a heuristic that can predict the waiting time of a contact depending on the system's state. |
Class Summary | |
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ExpectedDelayPredictor | Approximates the expected waiting time conditional on a given queue assuming that service times are i.i.d. |
ExpectedDelayPredictorHQ | |
ExpectedDelayWithAbandonPredictor | |
HeadOfQueuePredictor | Head of queue waiting time predictor. |
LastWaitingTimePerQueuePredictor | Waiting time predictor using the waiting time of the last contact exiting queue q for service as a prediction for the waiting time of a new contact entering queue q. |
LastWaitingTimePredictor | Waiting time predictor using the waiting time of the last contact beginning service as a prediction for the waiting time. |
MeanNLastWaitingTimePerQueuePredictor | |
MeanNLastWaitingTimePredictor |
Provides facilities to predict the waiting time of contacts.
This package defines an interface,
WaitingTimePredictor
,
representing a waiting-time predictor.
Before a predictor can be used, it must be registered with a router.
This registration allows the predictor to register any observer
necessary to track system's state.
A prediction can be obtained for any contact, whether it is
newly-arrived, or is already waiting in a queue.
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ContactCenters V. 0.9.9. |
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