element <serviceTime>
Namespace:
Type:
Content:
complex, 8 attributes, 4 elements
Defined:
locally at 1 location
XML Representation Summary
<serviceTime
    agent
 = 
xsd:int
    distributionClass
 = 
xsd:string
    estimateParameters
 = 
xsd:boolean : "false"
    generatorClass
 = 
xsd:string
    group
 = 
xsd:int
    mult
 = 
xsd:double : "1"
    shift
 = 
xsd:double
    unit
 = 
("NANOSECOND" | "MICROSECOND" | "MILLISECOND" | "SECOND" | "MINUTE" | "HOUR" | "DAY" | "WEEK")
    >
   
Content: 
</serviceTime>
May contain elements (4):
May be included in elements (2):
Usage / Definition Locations
Annotation
Determines the distribution of the service times for calls of this type. Each occurrence of this element with the group attribute set specifies the service times of calls of this type, if served by an agent in a specific group. If the group attribute is omitted in a serviceTime element, this gives the default service time used if no group-specific service time is given. Although this element can appear more than once for a single call type, each occurrence of this element must have a group attribute with a different value, possibly with one occurrence omitting the group attribute.

Each generated service time is multiplied by a local factor given by the mult attribute, a call-type specific factor given by serviceTimesMult, and a global factor given by serviceTimesMult attribute from MSKCCParams. All these multipliers default to 1.


XML Schema documentation generated with DocFlex/XML (Kit) v1.6.8
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