|
ContactCenters V. 0.9.9. |
||||||||
PREV PACKAGE NEXT PACKAGE | FRAMES NO FRAMES |
See:
Description
Interface Summary | |
---|---|
ContactCenterEval | Represents a system evaluating some performance measures of a contact center. |
ContactCenterInfo | Represents an object capable of returning general information about a contact center. |
ContactCenterSim | Represents a simulation-based evaluation system adapted for contact centers. |
ContactCenterSimListener | Represents an observer of the progress of a simulation. |
ContactCenterSimWithObservations | Represents a contact simulator capable of returning individual observations for performance measures. |
ContactCenterSimWithObservationSets | Represents a contact center simulator producing sets of observations for performance measures. |
ObservableContactCenterSim | Represents a contact center simulation whose simulation can be observed or stopped. |
SimStoppingCondition | Represents a simulation stopping condition which is checked before the simulation ends. |
Class Summary | |
---|---|
AbstractContactCenterEval | Defines basic methods to implement a contact center evaluation system. |
AbstractContactCenterInfo | Provides default implementations for
some methods in ContactCenterInfo . |
AbstractContactCenterSim | Helper class to implement a contact center simulator. |
CallTraceSorter | Reads a call trace produced by a call center simulator using simulation
parameters from an instance of SimParams , sorts the calls by
increasing arrival time, and writes the sorted trace into a file. |
CallTraceSorter.TracedCall | Represents a call that has been traced. |
CCResultsWriter | Helper class for formatting results obtained by evaluating the performance in a call center model for multiple scenarios. |
CompareSimResults | Provides static methods that can be used to compare simulation results. |
ContactCenterEvalResults | Contains results obtained by another contact center evaluation system. |
ContactCenterEvalResultsConverter | Converter for marshalling and unmarshalling objects containing evaluation results. |
ContactCenterProgressBar | Contact center simulation listener displaying a progress bar for the simulation. |
ContactCenterSimResults | Extends ContactCenterEvalResults to store
additional information related to the simulation of a call
center. |
LoadSimResults | This class contains a main method that loads and displays results from a simulator. |
MBatchMeansSim | This simulator performs a certain number of replications of a simulation with batch means. |
Messages | |
OldSimParamsConverter | |
PerformanceMeasureFormat | Provides basic methods for formatting matrices of performance measures. |
PerformanceMeasureFormatExcel | Provides methods used to format matrices of performance measures into Microsoft Excel spreadsheets. |
PerformanceMeasureFormatText | Defines some facilities to format performance measures as strings. |
SearchStoppingCondition | Early stopping condition allowing to perform a first cut when using neighborhood search. |
ServiceLevelParamReadHelper | Provides helper methods used to read AWT and target
service level information from ServiceLevelParams
objects. |
SimParamsConverter | Parameter converter for
SimParams . |
SimRandomStreamFactory | Represents a random stream factory created using simulation parameters. |
Enum Summary | |
---|---|
ArrivalProcessType | Represents the type of arrival process for a blend/multi-skill call center. |
CCResultsFormat | Result formats available for
PerformanceMeasureFormat.formatResults(ContactCenterEval,OutputStream,CCResultsFormat) . |
ColumnType | Represents the column type for a matrix regrouping performance measures. |
ControlVariableType | Represents types of control variables that can be used by call center simulators. |
DialerPolicyType | Represents the dialer policy specifying when a dialer must try to make calls and how many calls to try at a time. |
EstimationType | Represents the type of estimation specified for a group of performance measures. |
EvalOptionType | Represents an evaluation option type for a contact center evaluation system. |
PerformanceMeasureType | Represents types of performance measures for contact centers. |
RouterPolicyType | Represents the type of router's policies supported by blend/multi-skill call center simulations. |
RowType | Represents the row type for a matrix regrouping performance measures. |
Provides an interface for application programs interacting with a
contact center simulator or evaluation system.
The ContactCenters library can be used to create simulators modeling
complex contact centers. These simulators may be accessed from
other programs, e.g., for optimization or statistical analysis.
Programs may also use analytical
formulas to get approximations of some performance measures, for more
efficiency
or for comparing with simulation. This package defines an abstract
interface permitting such programs to get their data in a standardized
way. Package umontreal.iro.lecuyer.contactcenters.msk
provides a generic simulator implementing this interface.
The defined interface, ContactCenterEval
,
represents a system capable of performing
evaluations for a contact center.
We define an evaluation as a process using
user-specified parameters to estimate some performance measures with
analytical formulas or simulation.
The interface provides a standardized mechanism
to run evaluations, and obtain estimates of
performance measures.
It also supports evaluation options, i.e., parameters that can be
changed independently of the specific implementation.
The ContactCenterSim
extends the ContactCenterEval
interface
with methods for obtaining the variance, the minimum, the maximum, and
computing confidence intervals.
These statistics are available only when performing several
replications of a simulation, or when dividing a simulation into
batches.
This package also provides an enumerated type, PerformanceMeasureType
, that
represents the type of a performance measure.
An element of this enum can be used as a key to several methods in
this package, or queried for information such as a name, the type of
estimation, etc.
Facilities are also provided to format matrices containing estimates
of performance measures of a given type.
This package also defines some commonly-used parameter objects for storing parameters for simulation experiments, and the values of thresholds for computing service levels.
|
ContactCenters V. 0.9.9. |
||||||||
PREV PACKAGE NEXT PACKAGE | FRAMES NO FRAMES |