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ContactCenters V. 0.9.9. |
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public interface AWTPeriod
Represents an object capable of computing a period index to get the acceptable waiting time of a contact. In general, the acceptable waiting time may depend on the call type and a period index. The period index often corresponds to the period of arrival, but it can be set to a fixed value in some cases. An implementation of this interface maps a contact object to a period index corresponding to the correct acceptable waiting time.
Method Summary | |
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int |
getAwtPeriod(Contact contact)
Returns the index of the main period for the acceptable waiting time of contact contact. |
int |
getGlobalAwtPeriod()
Returns the index for the acceptable waiting time for all periods. |
Method Detail |
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int getAwtPeriod(Contact contact)
contact
- the contact being queried.
int getGlobalAwtPeriod()
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ContactCenters V. 0.9.9. |
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