ContactCenters
V. 0.9.9.

umontreal.iro.lecuyer.contactcenters.msk.params
Enum RanksGTSource

java.lang.Object
  extended by java.lang.Enum<RanksGTSource>
      extended by umontreal.iro.lecuyer.contactcenters.msk.params.RanksGTSource
All Implemented Interfaces:
Serializable, Comparable<RanksGTSource>

public enum RanksGTSource
extends Enum<RanksGTSource>

Java class for RanksGTSource.

The following schema fragment specifies the expected content contained within this class.

 <simpleType name="RanksGTSource">
   <restriction base="{http://www.w3.org/2001/XMLSchema}string">
     <enumeration value="incidenceMatrixGT"/>
     <enumeration value="incidenceMatrixGTAndSkillCounts"/>
     <enumeration value="ranksTG"/>
     <enumeration value="groupToTypeMap"/>
   </restriction>
 </simpleType>
 


Enum Constant Summary
GROUP_TO_TYPE_MAP
          For each non-negative
INCIDENCE_MATRIX_GT
          For each contact type
INCIDENCE_MATRIX_GT_AND_SKILL_COUNTS
          For each contact type
RANKS_TG
          Obtained the group-to-type matrix of ranks by transposing the type-to-group matrix of ranks.
 
Method Summary
static RanksGTSource fromValue(String v)
           
 String value()
           
static RanksGTSource valueOf(String name)
          Returns the enum constant of this type with the specified name.
static RanksGTSource[] values()
          Returns an array containing the constants of this enum type, in the order they are declared.
 
Methods inherited from class java.lang.Enum
clone, compareTo, equals, finalize, getDeclaringClass, hashCode, name, ordinal, toString, valueOf
 
Methods inherited from class java.lang.Object
getClass, notify, notifyAll, wait, wait, wait
 

Enum Constant Detail

INCIDENCE_MATRIX_GT

public static final RanksGTSource INCIDENCE_MATRIX_GT
For each contact type
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">k,</i>
 
and each agent group
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">i,</i>
 
this strategy sets the rank to infinity if the corresponding element in the incidence matrix is
 <?xml version="1.0" encoding="UTF-8"?><tt xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">false.</tt>
 
Otherwise, it sets the rank to 1.


INCIDENCE_MATRIX_GT_AND_SKILL_COUNTS

public static final RanksGTSource INCIDENCE_MATRIX_GT_AND_SKILL_COUNTS
For each contact type
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">k,</i>
 
and each agent group
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">i,</i>
 
this strategy sets the rank to infinity if the corresponding element in the incidence matrix is
 <?xml version="1.0" encoding="UTF-8"?><tt xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">false.</tt>
 
Otherwise, it sets the rank to the skill count for agent group
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">i.</i>
 
The skill count is determined using, in this order, the
 <?xml version="1.0" encoding="UTF-8"?><tt xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">skillCounts</tt>
 
element in the parameters of the router, the
 <?xml version="1.0" encoding="UTF-8"?><tt xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">skillCount</tt>
 
attribute of the agent groups, or the number of contact types that can be served by agents in group
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">i.</i>
 


RANKS_TG

public static final RanksGTSource RANKS_TG
Obtained the group-to-type matrix of ranks by transposing the type-to-group matrix of ranks.


GROUP_TO_TYPE_MAP

public static final RanksGTSource GROUP_TO_TYPE_MAP
For each non-negative
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
                      k
                      <sub>i,j</sub>
                   </i>
 
in the group-to-type map, the rank of agent group
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">i</i>
 
for contact type
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
                      k
                      <sub>i,j</sub>
                   </i>
 
is set to
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">j.</i>
 
If a contact type does not appear in the list of
 <?xml version="1.0" encoding="UTF-8"?><i xmlns="http://www.w3.org/1999/xhtml" xmlns:cc="http://www.iro.umontreal.ca/lecuyer/contactcenters" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" xmlns:jxb="http://java.sun.com/xml/ns/jaxb" xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:xsd="http://www.w3.org/2001/XMLSchema">i,</i>
 
the associated rank is infinite.

Method Detail

values

public static RanksGTSource[] values()
Returns an array containing the constants of this enum type, in the order they are declared. This method may be used to iterate over the constants as follows:
for (RanksGTSource c : RanksGTSource.values())
    System.out.println(c);

Returns:
an array containing the constants of this enum type, in the order they are declared

valueOf

public static RanksGTSource valueOf(String name)
Returns the enum constant of this type with the specified name. The string must match exactly an identifier used to declare an enum constant in this type. (Extraneous whitespace characters are not permitted.)

Parameters:
name - the name of the enum constant to be returned.
Returns:
the enum constant with the specified name
Throws:
IllegalArgumentException - if this enum type has no constant with the specified name
NullPointerException - if the argument is null

value

public String value()

fromValue

public static RanksGTSource fromValue(String v)

ContactCenters
V. 0.9.9.

To submit a bug or ask questions, send an e-mail to Richard Simard.