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ContactCenters V. 0.9.9. |
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public interface AgentListener
Represents an agent listener being notified when the state of an individual agent changes.
Method Summary | |
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void |
agentAdded(Agent agent,
DetailedAgentGroup group)
This method is called when the agent agent is added to the agent group group. |
void |
agentAvailable(Agent agent,
boolean avail)
This method is called when the availability status of the agent agent changes to avail. |
void |
agentRemoved(Agent agent,
DetailedAgentGroup group)
This method is called when the agent agent is removed from the agent group group. |
void |
beginService(EndServiceEventDetailed ev)
This method is called after the service of a contact by an agent is started. |
void |
endContact(EndServiceEventDetailed ev)
This method is called when the communication with a contact is terminated. |
void |
endService(EndServiceEventDetailed ev)
This method is called after the service of a contact by an agent was terminated. |
void |
init(Agent agent)
This method is called when the Agent.init() method is called. |
Method Detail |
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void agentAvailable(Agent agent, boolean avail)
agent
- the agent being affected.avail
- the new availability status.void agentAdded(Agent agent, DetailedAgentGroup group)
agent
- the agent being added.group
- the agent group the agent is added to.void agentRemoved(Agent agent, DetailedAgentGroup group)
agent
- the agent being removed.group
- the agent group the agent is removed from.void init(Agent agent)
Agent.init()
method is called.
agent
- the initialized agent.void beginService(EndServiceEventDetailed ev)
ev
- the end-service event associated with the contact being
served by an agent.void endContact(EndServiceEventDetailed ev)
ev
- the end-service event associated with the served contact.void endService(EndServiceEventDetailed ev)
ev
- the end-service event associated with the served contact.
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ContactCenters V. 0.9.9. |
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