ContactCenters
V. 0.9.9.

umontreal.iro.lecuyer.contactcenters.router
Interface RoutingStageInfo

All Known Implementing Classes:
CallCenterRoutingStageInfo

public interface RoutingStageInfo

Represents a stage for routing, with a minimal waiting time, and two rank functions for agent and contact selections. Instances of this class are used by the OverflowAndPriorityRouter router.


Method Summary
 RankFunction getRankFunctionForAgentSelection()
          Returns the rank function for agent selection at this stage of routing.
 RankFunction getRankFunctionForContactSelection()
          Returns the rank function for contact selection at this stage of routing.
 double getWaitingTime()
          Returns the minimal waiting time for this routing stage.
 

Method Detail

getWaitingTime

double getWaitingTime()
Returns the minimal waiting time for this routing stage.


getRankFunctionForAgentSelection

RankFunction getRankFunctionForAgentSelection()
Returns the rank function for agent selection at this stage of routing.


getRankFunctionForContactSelection

RankFunction getRankFunctionForContactSelection()
Returns the rank function for contact selection at this stage of routing.


ContactCenters
V. 0.9.9.

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