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ContactCenters V. 0.9.9. |
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public interface ContactStepInfo
Represents an information object about a single step (end of service, exit of waiting queue, etc.) in the life cycle of a contact in the contact center. Implementations of this interface are used when the steps of contacts are traced.
Method Summary | |
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ContactStepInfo |
clone(Contact clonedContact)
Makes a copy of this data object that will be associated with the cloned contact clonedContact. |
Contact |
getContact()
Returns the contact concerned by this step. |
double |
getEndingTime()
Returns the simulation time at which this step ended. |
double |
getStartingTime()
Returns the simulation time at which this step started. |
Method Detail |
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Contact getContact()
double getStartingTime()
double getEndingTime()
ContactStepInfo clone(Contact clonedContact)
Contact.clone()
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clonedContact
- the contact being cloned.
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ContactCenters V. 0.9.9. |
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