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ContactCenters V. 0.9.9. |
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Description
Interface Summary | |
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Initializable | Defines an object that can be initialized by the use of an initialization method. |
Named | Represents an object having a name. |
PeriodChangeListener | Represents a period-change listener being notified when period-change events occur. |
ToggleElement | Specifies an element that can be enabled or disabled at any time during the simulation. |
ValueGenerator | Represents a value generator for random variates used for simulating contact centers. |
Class Summary | |
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BatchMeansSimCC | Extends BatchMeansSim to use matrices of measures for storing the
intermediate values ![]() |
CCParamReadHelper | Provides helper methods to convert parameter objects into usable objects. |
ConstantValueGenerator | Implements the ValueGenerator interface
for a constant and possibly non-stationary value. |
ContactCenter | Defines utility methods for contact center simulation. |
MatrixUtil | Contains utility methods to add rows or columns to matrices, and to construct a matrix by repeating a submatrix several times. |
MinValueGenerator | Value generator for the minimum of values. |
MultiPeriodGen | Represents a random variate generator for non-stationary distributions with constant parameters during each period. |
NonStationaryMeasureMatrix<M extends MeasureMatrix> | Computes per-period values for a one-period measure matrix. |
PeriodChangeEvent | Defines a simulation event that occurs upon period changes and supporting fixed-sized or variable-sized periods. |
RandomStreamUtil | Provides utility methods to create and extend arrays of random streams. |
RandomValueGenerator | Implements the ValueGenerator interface when the values come from a
continuous and possibly non-stationary distribution. |
RepSimCC | Extends RepSim to use measure matrices as counters, to compute
observations. |
StatUtil | Provides methods to add ratios into lists and matrices of statistical probes as well as a method to trim arrays of observations in statistical probes in order to save memory. |
SwitchEvent | Represents an event that toggles an element on predefined simulation times. |
ToggleEvent | This event instructs a toggle element, i.e., any object implementing
ToggleElement , to be started or stopped during the simulation. |
Contains general interfaces and classes for simulating contact centers.
The interfaces Named
and Initializable
are defined to represent objects having a name and which
can be initialized, respectively.
The interface ToggleElement
is defined for contact center objects that can be enabled or disabled.
The simulation event
ToggleEvent
can be used
to toggle objects implementing
ToggleElement
.
The class PeriodChangeEvent
can be use to divide the simulation time into periods to simulate
non-stationary contact centers. The interface PeriodChangeListener
can be implemented by simulation objects to be notified when period
changes occur.
The ValueGenerator
interface is defined to generate state-dependent random values during
the contact center simulation. Some general-purpose implementations
of this interface are provided.
The package also contains a base ContactCenter
class providing
convenience methods used to implement a simulator.
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ContactCenters V. 0.9.9. |
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